Case Study: Global RPO rollout delivers 99%. Direct fill and 95% satisfaction—At scale

Large semiconductor intellectual property (IP) supplier. Delivers and contracts microprocessors, systems and physical IP, multimedia graphics, and tools worldwide.A global semiconductor and software leader partnered with Hays to streamline and scale their hiring strategy across multiple international markets. Leveraging our Global Operating Model and deep market expertise, we addressed key recruitment inefficiencies by enhancing the candidate experience, reducing time to offer, and improving hiring manager satisfaction. This partnership delivered a 99% direct fill rate and 95% satisfaction score. Initially focused on the United States, our Total Talent solution quickly expanded to support operations in the UK, Japan, and other global locations.

The challenge: Why transformation was urgent

• High candidate drop-off due to poor recruitment experience
• Losing talent to competitors with stronger EVP
• Low hiring manager satisfaction with recruitment process
• No existing supply from Hays prior to RPO award, creating an urgent need to build a talent pipeline and scale hiring from day one

The solution: Global reach, local precision

• Global operating model: Provided a unified recruitment framework that ensured consistent processes, quality, and scalability across all regions while allowing flexibility for local market needs.
• EVP enhancement: Strengthened the employer brand by refining messaging, leveraging candidate feedback, and applying market insights to attract top talent.
• Dedicated recruitment partners: Built trust and efficiency with hiring managers.
• Sourcing specialists: Created talent pools and reduced time-to-hire.
• Consultative support: Delivered data-driven insights from marketing and analytics to guide strategic decisions and optimize talent attraction efforts.

The results: A new benchmark in talent acquisition

• Faster hiring: Time to offer cut by more than 50%
• Stronger delivery: 99% direct fill with minimal supplier reliance
• Higher satisfaction: 95% CSAT from both candidates and hiring managers
• Global scalability: Supporting talent needs across the UK, US, Japan, and more

Ready to elevate your global talent strategy? Contact us today to learn how we can support your hiring goals.