Case Study: 450+ roles filled nationwide through a streamlined Managed Service Model (MSP)

 The Story: Supporting a global IT leader with scalable workforce solutions

Our client, a global IT solutions provider operating in over 70 countries with nearly 20,000 employees, turned to Hays to address critical gaps in their U.S. contingent workforce program. They were struggling with inconsistent job coverage, limited visibility, and a lack of centralized coordination.

To solve this, Hays implemented a Managed Services Provider (MSP) model supported by a Vendor Management System (VMS), enabling full compliance, centralized time tracking, and the submission of over 450 qualified candidates, covering 100% of roles released in 2024.

 The Challenge: Meeting nationwide hiring demands with greater visibility and control

• Our client needed consistent, high-quality coverage for contingent roles across the U.S., but their hiring processes were fragmented and lacked standardization.
• They had no centralized system for tracking consultant hours or ensuring compliance, making it difficult to manage performance and maintain oversight.
• With growing demand across multiple sectors and geographies, our client required a partner who could deliver speed, structure, and full visibility into their workforce operations.

 The Solution: Centralized delivery through a dedicated MSP Model

• To meet these needs, Hays deployed a dedicated team and implemented a centralized MSP model to manage all contingent hiring activity.
• A Vendor Management System (VMS) was introduced to enable real-time time tracking, streamline compliance, and improve communication with hiring managers.
• Hays worked every job released in 2024, leveraging referral networks and targeted sourcing strategies to deliver over 450 qualified candidates across the U.S.

 The Results:  Full coverage, improved oversight, and scalable support 

• Submitted 450+ qualified candidates, reducing time-to-fill and ensuring talent availability.
• Achieved 100% job coverage in 2024, eliminating hiring gaps.
• Implemented a VMS system for weekly time tracking, improving compliance and visibility.
• Expanded hiring support across sectors, enabling scalable workforce growth.
• Deployed a dedicated MSP team, streamlining communication and coordination.
• Enhanced operational efficiency, giving the client full control over workforce performance.

Ready to optimize your workforce?

Whether you're dealing with fragmented hiring, limited visibility, or complex workforce needs, Hays delivers MSP and VMS solutions that bring structure, speed, and control.

Contact our team to tailor a solution that fits your workforce needs and delivers measurable results.