Case Study: 114 Niche IT roles filled with 250% target achievement

Our client, a leading U.S. credit union serving approximately 9 million members nationwide, needed expert recruitment support to meet growing IT demands. As a top-tier supplier in their U.S. program, Hays has built a strong, trusted relationship over 8 years plus of service. When the client faced a surge in demand for niche IT roles, they turned to us for a solution.

The Challenge: Limited talent pool for niche technologies

• Our client needed professionals with highly specialized skills, including experience with non-standard platforms like PEGA. At one point, only 17 qualified candidates were identified nationwide.
• They also required a recruitment partner who could guide candidates through a rigorous, tech-enabled screening and interview process across multiple departments and projects.

 The Solution: Dedicated expertise and agile sourcing

• Specialized recruiters: Dedicated experts with deep knowledge of niche technologies ensured accurate candidate matching.
• Targeted market mapping: Identified only 17 local PEGA candidates, prompting a strategic shift to remote hiring to expand the talent pool.
• Candidate support: Weekly check-ins with contractors ensured high satisfaction and retention.
• Efficient shortlisting: Strong recruiter networks enabled fast delivery of qualified candidates across multiple roles.

 The Results:  Scalable success and long-term value

• High volume delivery: Over 100 roles filled, with 15% converting to permanent employees.
• Niche expertise: Successfully placed candidates in highly specialized roles across IT and security.
• Program excellence: Achieved 250% of placement target in Year 1 and ranked #1 for vendor responsiveness.
• Ongoing partnership: Continued recruitment support with 40 contractors currently on assignment.

Need Help Filling Hard-to-Find Tech Roles?

Whether you're hiring niche technologies or scaling your IT team, Hays delivers expert recruitment solutions tailored to your needs. Our specialized recruiters, market insights, and candidate care ensure quality, speed, and long-term success. 

Contact our team to learn how we can support your hiring goals.