The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our client is seeking a Webex / NICE CXone Support Engineer in Knoxville, TN/Hybrid.

Role Description

• We are seeking a Webex / NICE CXone Support Engineer to join our team in Knoxville, TN. This role is ideal for candidates with basic to mid-level experience who enjoy hands-on support, configuration, and administration work rather than senior architecture responsibilities.
You will play a key role in supporting and maintaining communication and contact center platforms, ensuring smooth day-to-day operations.
•This is a hands-on support role, not a senior architect position
•We are targeting candidates with practical, operational experience
•Opportunity to convert to a full-time position based on performance and business needs
• Manage and configure Webex auto attendants and call routing features
• Provide Level 2 support for NICE CXone, including troubleshooting and issue resolution
• Perform system configuration, administration, and policy management
• Support daily operations and maintenance of communication platforms
• Collaborate with internal teams to ensure system performance and reliability
• Assist with enhancements, updates, and general platform optimization

Skills & Requirements

• Basic to mid-level experience with Webex and/or NICE CXone
• Experience in a support, operations, or administration-focused role
• Strong troubleshooting and problem-solving skills
• Understanding of contact center technologies or VoIP systems
• Ability to manage multiple tasks and priorities effectively
• Strong communication and teamwork skills
• Experience supporting contact center platforms (CCaaS)
• Familiarity with call flows, routing, and telephony configuration
• Previous experience in a Level 2 support environment

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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