The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Voice Speech Tuning Audio Engineer in Vienna, VA

Role Description

Candidate should have several years of experience to get little direction or training--they should understand how to manage the work based on their experience.

• Speech IVR - directed dialogue is what they have now, its not IVR
• They are guiding the caller through the prompts
• They are trying to expand the main IVR to be more natural language/conversation
• More like siri, google speech, etc
• Needs someone to help tune the NL engine
• With IVR, there is a bot translation system that can only read text, not voice
• They have an engine that will translate their voice (speech to text) and text processing system will tell the • IVR what to do next
• Translation of speech to text:
• Closed captioning on TVs: systems translate automatically
• Banking/financial word specific
• Someone that can look at reports on fail points (didn't get a good response or match), analyze, listen to the recordings to where it didn't match and re-train/tune the NLP
• Can do analysis, look at reports, listen to recordings and re-tune
• Systems: audio cotes (passing audio fields to speech to text) and going to azure bots and sending it back to IVR
• Knowledge around AudioCodes and speech to text engines
• Need to understand how an IVR gets tuned for natural language
• Custom speech: "If you hear this, do this" for brand specific words
• Will be working with the azure bot team to look at the data, will be working the azure dev team and AudioCodes vendor to tune the speech on the Microsoft speech to text solution

Skills & Requirements

• Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine.

• Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly.

• Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.
• AudioCodes
• Microsoft text to speech, tools to create custom speech, etc. Microsoft tools
• NLP
• IVR
• Must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

• Must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition

• Must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned

• Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.
• A Digital Engineer - Voice Testing designs, executes, and automates testing processes to ensure the quality, reliability, and performance of voice channel technologies and applications
• Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)
• Proficiency with voice testing tools
• Experience in both manual and automated voice testing, including functionality, performance, and load testing for voice systems
• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders"

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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