The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a VMO Technical Writer in Orlando, FL

Role Description

Technical Writer plays a key role in supporting strategic vendor management initiatives across Enterprise Technology. This role partners closely with the Sr. Manager, Technology VMO Strategic Operations and VMO Process Engineers to develop and maintain detailed AI-enabled process documentation and Standard Operating Procedures (SOPs) to support transparency and standardization across
sourcing and procurement workflows. The VMO Technical Writer will contribute to the development and activation of VMO Transformation strategies, including automation and workflow streamlining, standardization of VMO processes, improvement in cross-
team understanding, and the groundwork development for AI-powered process support.

• Author, organize, and update comprehensive, detailed process documentation and SOPs for VMO processes with a strong focus on creating content that is both user friendly and AI-enabled.
• Assist with process analysis, documentation workshops, and stakeholder interviews to extract process steps for translation into clear, structured documentation that can be leveraged for automation and AI-driven queries.
• Develop and re-enforce documentation standards, style guides, and templates to ensure structure and metadata consistency. Establish a process for periodic review and documentation updates.
• Work closely with Enterprise Tech and segment VMO teams to gather information, validate, and align processes. Collaborate extensively across departments – including Strategic Sourcing, IT Asset Management (ITAM), Service Optimization, Technology Portfolio & Business
Management (TPBM), Procurement, and Legal – ensuring that all process documents are accurate, comprehensive, and aligned with organizational standards.
• Assist in training team members and customers in new or updated processes.

Skills & Requirements

• 5+ years of experience as a technical writer or process documentation specialist, preferably in a technology, operations, or procurement environment.
• Proven ability to create clear, structured documentation for complex processes.
• Exceptional writing and editing skills with keen attention to detail and accuracy and ability to explain intricate workflows and technical jargon in simple, understandable terms.
• Strong analytical mindset for understanding end-to-end processes and experience in process mapping or flowcharting techniques to visualize workflows.
• Experience using AI-powered writing or analytics tools and proven ability to adopt modern technologies to improve documentation efficiency and quality.
• Familiarity with vendor management, sourcing/procurement processes, and related terminology.
• Effective verbal communication skills and experience collaborating with cross - functional teams.
• Excellent organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in MS Suite, Airtable, Confluence, AI, and process visualization tools
• Previous experience in a Vendor Management Office (VMO) or in roles related to procurement, strategic sourcing, or IT operations.
• Familiarity with process improvement or quality frameworks (e.g., Lean, Six Sigma).
• Experience with structured authoring or documentation frameworks (such as DITA or Markdown for technical docs).
• Familiarity with vendor reporting and invoicing tools and processes. (e.g., Coupa, ServiceNow, ComSi, Apptio).
• Certifications in technical writing (e.g., CPTC – Certified Professional Technical Communicator) or related fields
• Technical writer skilled in documentation accuracy working at a granular level.
• Will be taking processes and SOPs to work at getting to a level of detail to automate processes vs manually.
• Must be well versed in Confluence, Airtables . SNOW, Coupa
• Will be working to streamline processes, Familiarity with AI as you will be using language that can be translated int AI.
• Requests will come through Airtables, evaluate data points as to what is next then work to inform Airtables next steps- what are next processes, etc.
• VMO experience is not necessary but will help

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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