The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a UX Designer in for a remote opportunity.

ROLE DESCRIPTION

We are seeking a highly skilled User Experience (UX) Design Contractor to support the modernization of internal tools used by Member Service Representatives. This work supports the transition away from a legacy system that is reaching end of life, replacing it with modern, scalable, and user-centered solutions.
This role will partner closely with User Experience, Product Management, and Engineering teams to design efficient, intuitive tools that improve employee workflows and enhance the overall service experience for members. The contractor will work with teams leveraging Microsoft Dynamics and deliver high-quality, development-ready design solutions aligned with enterprise standards.

• Design modern, intuitive user experiences for internal tools used by Member Service Representatives
• Translate legacy system functionality into streamlined, user-centered workflows and interfaces
• Create high-fidelity user experience and user interface designs ready for development handoff
• Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability
• Collaborate with Product Owners, Business Analysts, and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements
• Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development
• Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions
• Support usability validation and iterate based on user and stakeholder feedback
• Ensure alignment with compliance, accessibility, and enterprise design standards

SKILLS & REQUIREMENTS

• 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design
• Strong portfolio demonstrating end-to-end UX design across complex or enterprise applications
• Experience working with and contributing to design systems (Figma preferred)
• Proven ability to deliver development-ready designs with clear interaction specifications
• Experience collaborating directly with engineering teams in Agile environments
• Experience designing internal tools or employee-facing platforms (e.g., call center, operations, or service tools)
• Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms)
• Experience modernizing or replacing legacy systems
• Understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG)
• Experience in financial services or other regulated industries
• 5+ years of UX/UI/Product Design experience designing complex enterprise applications
• Strong Figma expertise including design systems, prototyping, and development-ready mockups
• Portfolio showing end-to-end UX design (research, workflows, wireframes, high-fidelity designs, handoff)
• Experience partnering directly with Engineering teams in Agile environments
• Ability to redesign and modernize legacy systems into intuitive, user-friendly experiences
• Experience designing internal employee tools (call center, operations, customer service platforms)
• Experience with Microsoft Dynamics 365
• Experience working in financial services or other regulated industries
• Knowledge of WCAG/accessibility standards
• Experience creating and maintaining enterprise design systems
• Figma (design, prototyping, and design system usage)
• Microsoft Dynamics (preferred experience)
• Agile delivery tools (such as Azure DevOps or Jira)
• Collaboration tools (Microsoft Teams and Microsoft 365 suite)
• Delivery of high-quality, development-ready designs that reduce ambiguity for engineering
• Improved usability and efficiency for Member Service Representative workflows
• Consistent application of design system standards
• Strong collaboration across User Experience, Product, and Engineering teams
• Contract role supporting internal tool modernization efforts
• Embedded within a centralized User Experience team
• High collaboration with cross-functional Digital and Engineering partner

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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