The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Tier IV Service Desk Analyst in Sanford, NC.

Role Description

Seeking a (Tier IV Service Desk Analyst) that’s primary responsibilities are to provide support and desktop administration to users w/in that location, by analyzing, troubleshooting, and resolving issues relating to desktop computer hardware and software in a Windows environment. The position requires strong customer service, technical, analytical, and problem-solving skills. Successful candidates must be able to work well in a team-centered fast-paced environment.

• Receive and respond to incoming break/fix requests, service requests, calls, IM’s and/or e-mails regarding desktop hardware, software, cell phones, printers, operating system, and other hardware or application software problems – via hands on face-to-face or remotely
• Respond to all requests within local IT SLA (Service Level Agreements) with meaningful contents
• Experience with the Install, upgrade, and configuration of desktop PC hardware and software
• Experience with Windows environments, Active Directory, and Group Policy
• Knowledge of automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit
• Knowledge of internet security and data privacy principles with experience implementing them
• Knowledge of of LAN/WAN networks
• Perform the Install, upgrade, desktop PC hardware and software
• Perform network password resets, create user accounts, terminate user accounts, create groups, etc. with Active Directory
• Accurately document records/logs of repairs and fixes and maintenance schedule for future reference; creating process and procedures as needed
• Provides outstanding customer service; displays positive energy
• Champion the customer experience through creation of customer journey maps
• Background and experience in maintaining Information Protection and Compliance policies, tasks and documentation.

Skills & Requirements

• 3-5 + years experience in service desk, specifically providing face to face user support. • Must have face to face user support. Not interested in candidates that have only provided remote helpdesk support.

• 3-5 + years of experience providing high level escalation support (Tier IV level); as it relates to troubleshooting Windows environments, Active Directory, Group Policy, hardware/software issues, security issues

• Must have experience using automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit

• Must have clean driving record and reliable car in the event they need to travel to any other location (they shouldn’t have to, but may need to)
• Any experience or exposure to SAP Hana would be greatly desired.
• Former manufacturing experience (make sure they know they are required to wear a hard hat and closed toe shoes in the shops)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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