The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Product Analyst (PAM) in for a remote opportunity.

Role Description

• Requirements gathering and documentation. Ability to analyze to manage business requirements through interviews, use cases and tools like ADO
• Risk Reduction: the analyst captures business requirements working with end users/customers to ensure we implement the appropriate PAM/JIT controls across our privileged user population. The analyst is responsible for maintaining exceptions/issues, submitting Risk Assessments, while working with the Engineers to get a solution implemented.
• Enhanced Security: the analyst meets with various teams on uses cases for onboarding their application(s) into CyberArk. The analyst collaborates with stakeholders to develop and implement efficient PAM solutions, which streamline access management processes and reduce administrative overhead.
• Compliance: The PAM analyst helps with audit requests and put together evidence packages to ensure compliance with internal policies and standards.
• Risk Mitigation: PAM Analyst helps to review and assign Vulnerability tickets to help minimize potential security risks.
• Planning and Reporting: PAM Analyst assists with Agile/SAFe processes and ensures quarterly PAM objectives are met as part of the overall Mission Padlock program. The analyst is responsible for generating weekly/monthly/quarterly metrics across the PAM program.
• Understanding identity and access management systems such as CyberArk, Saviynt
• Strong understanding of data schemas to ensure proper data integration with new IAM tools
• Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.
• Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog.
• Collaborate with vendors on the design, development, and delivery of new products and platforms.
• Evaluate alternative solutions and processes as necessary.
• Identify risks/issues and collaborate with the project/product team to mitigate.
• Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels.
• Manage multiple priorities independently and/or in a team environment.
• Bachelor’s degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience.
• 8+ years experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or other related role.
• Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities.
• Knowledge of software/system engineering best practices.
• Effective planning, research, analytical, and problem-solving skills.

Skills & Requirements

• Requirements Delivery
• Capture detailed stakeholder use cases, system requirements, and process flows specific to IAM components. Focus on identity lifecycle events like provisioning, authentication, password resets, and self-service workflows
Technical Systems Analysis
• Database Schema Analysis Report, evaluating and documenting current LDAP directory schemas (e.g., OpenDJ) and relational (SQL) structures used in identity data sources (HR, KYC)
• Provide optimization recommendations—such as indexing strategies, normalization best practices, and configuration tuning—to enhance performance and maintain structure integrity
Systems Documentation: Mapping, Reporting, Diagramming
IAM Process Flow Diagrams
• Create visual process models illustrating key workflows: provisioning, authentication (including SAML, OAuth2/OIDC), self-service, and integrations with internal and external systems
• Diagrams should delineate decision points, exception pathways, and error handling routines
Technical Design Specifications
• Blueprint the consolidated architecture overview, data flows, attribute mappings, authentication protocols, and system interfaces
Runbooks and Deployment Guides
• Write step by step operational instructions for setting up and maintaining the IAM environment: installing components, configuring directories, setting policy agents, managing certificates, rolling back changes, and executing daily maintenance routines
• Strong knowledge of Identity & Access Management (IAM) systems: CyberArk, Saviynt.
• Understanding of data schemas for IAM integrations (LDAP, SQL).
• Experience with authentication protocols (SAML, OAuth2/OIDC).
• Proficiency in Microsoft Azure DevOps
• experience onboarding applications into CyberArk
• knowledge around PAM solutions
• Ability to create process flow diagrams, technical design specs, and runbooks.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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