The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Content Developer in Raleigh, NC/Hybrid.

ROLE DESCRIPTION

The Technical Content Developer (TCD) creates and maintains high-impact, accurate, accessible, engaging content. The TCD will support training efforts and provide digital and written resources for end users. This person will also advocate for end users and ensure their needs guide the types of deliverables produced. The TCD should also encourage an open and free-flowing environment for ideas and innovation to flourish and be comfortable serving in a project management role between cross-functional teams and business units. Finally, this person will play a crucial role in driving the understanding and adoption of policies and procedures, systems, and the organization’s culture through the production of various content elements such as procedural documents, workbooks, infographics, etc.

• 80% is content revision
• 20% is new content
• 30% Project Management
• 30% Content Development
• 30% Communication with various teams internally (Legal/Compliance)
• 10% Research and remain current on content trends
• most of their day will be spent doing content development ;
• They were originally using a UK product called Trove- a writing app for novelists.
• They migrated over to SharePoint and have been using SharePoint for many years but are now in the process of moving to a platform called NICE.
• Its a cloud-based knowledge management and content publishing platform rebranded as CXone Expert.
• It helps organizations create, manage, review, and publish knowledge articles for employees, customers, agents, chatbots, and AI systems.
• NICE has a CMS aspect to it- classified as a Knowledge Management System (KMS).

SKILLS & REQUIREMENTS

• 3-5 years experience in content writing (prefer use of Adobe Creative Cloud Apps like InDesign, Illustrator, etc) along with experience using Content Management Systems like DITA, Single-Sourcing, etc
• Experience creating video tutorials and infographics- they are not doing alot of this now, but they will be soon
• Familiar with Agile workflows
• Understanding of instructional writing
• Experience with formatting / Styling
• Please include any technical writing samples when matching your candidate
• Highly preferred to come from the financial domain
• Camtasia experience - this is a popular screen recording and video editing application widely used by technical writers, trainers, instructional designers, and content developers to create software demos, training videos, tutorials, and how-to documentation.

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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