The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship is not available.

Our client is seeking a Tech Ops Level 1 in Pensacola, FL.

Requirements & Skills

• At least 2 years of experience in a customer facing role.
• At least 2 or more years of IT technical support for end user devices (laptops, desktops, iPads/tablet level support)
• Experience with the use of desktop support tools, indicating familiarity with essential software and hardware diagnostic tools.
• Proven experience working with service level agreements, ensuring service quality and timeliness.
• Previous experience working a job that requires 50% or more travel
• Bachelor's degree in computer science or information systems or an equivalent combination of education and experience.
• IT Industry certifications
• Required: Comp TIA A + Certification
• Desired: Comp TIA N+ Certification (to be achieved within one year of hire date.)
• Desired: ITIL v4 Foundations.
• Knowledge of Audio-Video systems, payment terminals, point-of-sale devices, network printing, and sales technology
• Competence in managing and maintaining virtualized platforms, such as Citrix.
• Detailed knowledge of current Microsoft operating systems and their configurations.
• At least 2 years of experience in a customer facing role.
• At least 2 or more years of IT technical support for end user devices (laptops, desktops, iPads/tablet level support)
• Experience with the use of desktop support tools, indicating familiarity with essential software and hardware diagnostic tools.
• Proven experience working with service level agreements, ensuring service quality and timeliness.
• Excellent verbal and written communication skills with ability to effectively present and communicate with all levels within the organization, with agencies and vendors.
• Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow.
• Excellent analytical skills with the ability to think independently, take corrective action, and to resolve employee inquiries and requests for information.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to deal with problems involving several variables in a variety of situations.
• Ability to act independently and take initiative to solve problems, implement solutions, and create new processes.
• Ability to maintain all job-related information in a confidential and private manner.

Responsibilities:

• Proactive Relationship Cultivation: Fosters and nurtures strong, long-lasting relationships with associates and leadership to create an atmosphere of trust and collaboration that ensures a seamless IT support experience.
• On-Site Technical Expertise: Acts as the frontline IT ambassador for assigned location(s) offering swift and effective technical support and problem resolution for end-users. A competent go-to problem solver when technology issues arise. Supports technical tasks for hardware and software items including, but not limited to:
• Network equipment (servers, firewalls, routers, switches, wireless access points)
• Workstations (thin-clients, desktops, laptops, tablets, monitors)
• Peripheral devices (printers, scanners, docking stations)
• Point of sale devices, audio-video equipment, network printers, universal power supply devices
• Operating systems, Microsoft Office Suite products, in-house/commercial applications, websites
• Travel-Ready Responsiveness: Routinely visits assigned location(s)/departments ensuring technical support and problem resolution are provided where needed. This duty requires flexibility and adaptability to effectively address the unique technology-related needs and challenges specific to each area.
• Empowering Regional Leadership: Provides essential technical support to regional leadership equipping them with the tools and insights needed to drive operational excellence and technology utilization within their areas of responsibility.
• Inventory Management: Efficiently oversees the management of hardware inventory, encompassing meticulous equipment tracking, seamless replacements, and responsible disposal while strictly adhering to established asset management protocols. Ensure resources are readily available when needed.
• Dedication to Service Excellence: Takes ownership of all service requests and tasks with unwavering commitment, ensuring each is seen through to completion, and the end-users’ needs are met to the highest standards.
• Collaboration: Works closely with the company’s service desk team to resolve technical issues.
• Project Participation: Actively engages in various projects on an as-needed basis, bringing your technical expertise to the table to contribute to the successful completion of endeavors that drive innovation and efficiency.
• Time Management: Efficiently prioritizes and manages service requests ensuring that incidents are resolved within established service level agreements (SLAs). Effectively plans and allocates time and resources for on-site visits and support tasks.
• Performs other duties as required.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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