The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Sr. Platform Engineer in Orlando, FL

Role Description

• Support photo imaging software applications on Disney Cruise Line ships
• Provide shoreside production support for onboard photo systems
• Resolve Guest incidents and requests from DCL Guest Support for photo applications
• Assist with post-cruise application data transfers from ship to shoreside
• Monitor application software events in production
• Configure application monitoring tools and alerts in the production environment
• Conduct pre-cruise preparation by loading application meta data, itinerary, and products to be sold on ship and other setup functions
• Ensure applications are compliant with Disney security policies
• Debug, identify and apply workarounds to abnormal application code terminations and production errors, while determining root cause
• Document support procedures for existing and newly developed application components
• Follow established protocols for software development, installation and maintenance
• Interact and coordinate software development deliverables with other technical groups in the organization
• Perform acceptance testing of new feature releases of vendor developed software
• Coordinate with vendors on application defects and resolution of testing issues
• Deploy application software to test environments and shipboard servers
• Maintain applications and related data in shoreside test environments
• Participate in design and functional requirement definition for software enhancements and improvements to onboard photo software applications.

Skills & Requirements

• 5+ years of relevant experience in software application development and support
• Excellent troubleshooting and problem-solving skills
• Experience working with developers to resolve requirement questions
• Strong communication skills, verbal and written
• Ability to build strong partnerships with developers and product managers
• Experience supporting Windows applications and services
• Proficiency with application monitoring tools, such as Grafana, Splunk, Log Insight, and AppDynamics
• Experience with CI/CD build and deploy tools, such as Azure DevOps
• Familiarity with Jira, SQL, ServiceNow, Kubernetes, and Amazon Web Services (AWS)
• Knowledge of technical infrastructure, including basic network services (load balancers, DNS, DHCP)
• May need to work outside of 8A-5P hours.
• May be required to attend cruise.
• Likely to convert, Must have bachelors degree.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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