The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Sr Project Manager in Stamford, CT.

Skills & Requirements

• Experience coming up with retention ideas for customers
• Strong proficiency in Excel: pivot tables, formulas, VLOOKUPs, error detection
• Experience with BI dashboards and reporting tools
• Ability to pull data from multiple sources and synthesize into actionable insights
• Weekly/monthly churn analysis: trends, variations, and root causes
• Diagnostic thinking to uncover why customers are leaving and how to retain them
• Ability to lead pilot programs and transition them into mainstream operations
• Experience managing timelines (1-week to 1-month stakeholder cycles)
• High-level planning: 3–4 month roadmaps, milestone tracking, and stakeholder alignment
• Comfortable working across 6–8 teams (e.g., Customer Ops, Inside Sales, Training, Process)
• Light documentation: PowerPoint decks, strategic summaries (no MS Project required)
• Skilled in crafting strategic asks and gaining buy-in from senior leadership (EVP level)
• Comfortable working with full-time employees and remote/hybrid teams
• Ability to define customer-centric solutions and retention tactics (e.g., trial offers, backup services)
• Experience in early-stage program development and optimization planning
• Ability to critique and refine existing workflows
• Creative problem-solving to develop new retention strategies
• Strong sense of ownership in building out new functions (e.g., retention desk)
• Willingness to iterate and improve based on pilot feedback and diagnostics
• Must have specialized skill listed under specializations tab.

• Manages the entire project lifecycle from project definition through implementation.

• Accountable for meeting agreed upon scope, cost, schedule and quality measures. Develops project plan and drives project milestones.

• Establishes effective communication plan with project team and key stakeholders. Provides day-to-day direction to project resources.

• Ensures effective change management occurs throughout the course of the project.

• Responsible for preparation of documentation, status reports and budgets. Role requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis and problem-solving skills. specialized knowledge of MS Project, Visio, Excel, Word.

• Requires demonstrated subject matter expertise in the specified area. 7 + with specialized skill years of experience.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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