The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Software Engineer - ServiceNow in Orlando, FL

Role Description

As a Software Engineer within our Corporate Technology group, you will play a critical role in designing, building, and maintaining Service Catalog Items that power essential corporate functions. You’ll collaborate with cross-functional teams — including product owners, quality engineers, and business stakeholders — to develop scalable solutions, implement new features, and ensure system reliability. By applying modern development practices and agile methodologies, you’ll contribute to delivering high-quality software that aligns with strategic objectives and drives our digital transformation. This role is ideal for a problem-solver who thrives in a collaborative environment, embraces innovation, and excels at turning complex technical challenges into elegant, efficient solutions.

• Platform Development: Assist in the configuration, development, and customization of the ServiceNow platform across various modules (e.g., ITSM).
• Service Catalog Development: Develop and maintain Service Catalog Items, Record Producers, and Order Guides, ensuring a user-friendly and intuitive experience.
• Configure variable sets, catalog client scripts, and UI policies to meet specific request requirements.
• Workflow Automation: Design and implement process automation using Flow Designer and/or Workflow Studio, including creating flows, subflows, and custom actions to manage requests, approvals, and fulfillment tasks. Transition legacy workflows to Flow Designer where appropriate.
• Scripting and Configuration: Write, test, and maintain scripts (e.g., Business Rules, Script Includes, Client Scripts) using JavaScript to extend platform functionality.
• Testing and Quality: Participate in unit testing, integration testing, and user acceptance testing (UAT) to ensure the quality, performance, and security of all developed solutions.
• Collaboration: Work with cross-functional teams to gather requirements, provide high-level estimates, and troubleshoot technical issues.
• Documentation: Create and maintain technical documentation for all custom development and configuration.
• Support: Provide support for existing applications, identifying the cause of incidents and implementing timely remediation.

Skills & Requirements

• Experience: 1-3 years of hands-on professional development experience on the ServiceNow platform.
• Core Platform Expertise (Service Catalog): Demonstrated experience creating and managing all components of the Service Catalog, including Catalog Items, Record Producers, Order Guides, and Variable Sets.
• Automation Tool: Expertise in building, testing, and debugging process automation using Flow Designer (or Workflow Studio).
• Scripting Language: Proficiency in JavaScript for writing, debugging, and optimizing various platform scripts (e.g., Business Rules, Script Includes, Client Scripts).
• Web Technologies: Familiarity with standard web technologies and integrating with external systems using REST/SOAP web services.
• Certification: ServiceNow Certified System Administrator (CSA).
• BS in STEM
• Modules: Experience working with other ServiceNow modules (e.g., HRSD, CSM, or Security Operations).
• Source Control: Familiarity with modern development practices, including using Git or other source control tools.
• ITIL: Understanding of IT Service Management (ITSM) and ITIL framework principles.
• Certification: ServiceNow Certified Application Developer (CAD).
• Micro Certifications: Flow Designer, IntegrationHub, Service Portal

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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