The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a ServiceNow Organizational Change Manager in Raleigh, NC.

Role Description
Seeking a ServiceNow Organizational Change Manager (OCM); very strategic role due to massive change (ie; sunsetting many legacy apps and replacing with ServiceNow - which will impact the entire organization).

• Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
• Create and deliver communication plans that clearly articulate the “why,” “what,” and “how” of change, fostering transparency and excitement.
• Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
• Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
• Proactively identify and address resistance to change using proven frameworks and data-driven insights.
• Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
• Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
• Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
• Align change management efforts with organizational goals, culture, and employee experience.

Skills & Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
• Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
• Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
• Experience supporting a Service Now technology implementation (must have 1-2 under their belt)
• He's looking for someone that has led a company through a significant change; specifically as it relates to • • SNOW. It should be modules that they are rolling out which include: ITSM, CSM, etc
• Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities
• Change Management Certification (e.g., Prosci, ACMP)
• ITIL Foundation Certification
• Experience in the cloud or managed services industry
• Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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