The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a ServiceNow Architect SPM for a remote opportunity.

Role Description

Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.
• This role is accountable and responsible for matching business requirements with toolset functionality.
• Preparing slideware to illustrate the presentations is required.
• Leading the team that implements the developed solution.
• This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution.
• They will participate in all aspects of the transition project from pursuit support, to post go-live support.
• This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
• Building the SI Practice ServiceNow Capabilities.
• When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development.
• This role also trains team members on SNOW functionality.
• 65% Lead Tools Work Stream during Transitions
• 5% Staffing work (hire, acquire, onboard)
• 15% Project/Deliverables Management
• 15% Client Interactions
• Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
• Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration.
• Understand the business use of SNOW configurations
• Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
• Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital.
• Ability to work under pressure and manage to deadlines
• A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager.
• At least five years ServiceNow development and support experience
• ServiceNow accreditation as a professional ServiceNow Engineer desired
• Excellent analytical and problem solving skills
• Bachelor’s degree in Computer Science or related field (not required in exchange for working experience)
• Proficient with all Microsoft Office applications65

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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