The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Senior Systems Analyst – Policy Administration in Durham, NC/Hybrid.

Role Description

The Senior Systems Analyst serves as a critical link between business stakeholders and IT teams. This role is ideal for a strong analytical thinker who excels at troubleshooting system issues, understanding how applications and integrations work together, and translating business needs into clear technical requirements—without hands-on coding.

Systems Analysis & Support
• Troubleshoot production and system issues, identifying root causes and recommending solutions
• Analyze system integrations, APIs, and data flows across platforms

Cross-Functional Collaboration
• Partner with business users, developers, QA teams, and product owners
• Facilitate clear communication between technical and non-technical stakeholders

Requirements & Documentation
• Translate business needs into detailed technical requirements and user stories
• Develop process flows, system documentation, and standard operating procedures (SOPs)

Product & System Enhancements
• Support updates to insurance products, with a focus on annuities
• Assist in configuring and designing changes within policy administration systems
• Collaborate with external vendors on system updates and enhancements

Testing & User Support
• Participate in functional testing and validation of system changes
• Provide support to end users and address system-related inquiries

Skills & Requirements

• 6+ years of experience in systems or data analysis
• 2+ years of experience working with insurance platforms
• Background as a Systems Analyst or Business Systems Analyst
• Proven ability to translate business requirements into technical solutions
• Strong analytical, troubleshooting, and critical thinking skills
• Excellent communication skills with both technical and business teams
• Experience supporting enterprise or insurance-related applications
• APIs and system integrations
• Databases (SQL, PostgreSQL or similar)
• Foundational understanding of Java and JavaScript
• Enterprise systems architecture
• A skilled “technical translator” who bridges business and technology
• Highly detail-oriented with strong problem-solving abilities
• Comfortable navigating cross-functional environments
• Experienced within insurance systems, particularly annuities
• Accountable, proactive, and solution-focused

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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