The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Senior Analyst Commercial Customer Ops in Princeton Pike, NJ

Role Description

The position supports all functional areas within P&CO, processing of chargebacks, customer classification and contracts. This includes day-to-day business support as well as design/enhancement/implementation/testing of any required business process or system modifications.

• Monitor daily operations ensuring chargebacks are processed and appropriate payments are issued, including reconciliation of chargeback submissions and claim responses.
• Analyze and interpret large data sets using Excel and other software applications to support business functions (e.g. load customer records), ensure reasonableness of data, identify trends and determine the root cause of issues.
• Use sound critical thinking skills to review contract eligibility (e.g. GPO membership, Class of Trade (CoT), DEA/HIN or NPI).
• Research third-party databases and other data sources, analyze information and make determination on customer COT assignments. Determine COT assignment in compliance with established business standards and policies.
• Reconcile FSS and HRSA Office of Pharmacy Affairs 340B program eligibility information to ensure that government rules and regulations as well as BMS practices are adhered to related to customer eligibility for FSS and 340B price discounts on BMS products.
• Create, update, and maintain customer master records.
• Create and update business process documentation.
• Build and maintain business relationships with wholesalers and distributors and across matrix teams including Government Price Reporting, Government Contract Operations, Institutional Contract Administration, Customer Operations, Order to Cash Operations, IT, Trade Sales Ops, Finance and Customer Service Ops.
• Participate in the ongoing design/enhancement/implementation/testing of Model N and SAP relative to customer master data, pricing and chargebacks.
• Interact daily with P&CO and Government & Public Program Ops teams to resolve pricing, customer, chargeback, or other system related issues.
Apply technological aptitude to business processes to enhance operational efficiencies and productivity.

Skills & Requirements

• Bachelor’s degree in accounting, Finance, Business or related subjects is preferred
• A minimum of 5 years of related experience in business analysis, financial analysis, audit, chargeback administration, contract administration, or master data administration.
• Demonstrated ability to identify and implement process and control enhancements.
• A proven leadership mindset.
• Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
• A broad knowledge of Pricing & Reimbursement functions, government pricing regulations and systems transactional processing is preferred.
• Experience with Microsoft Office is required.
• Exposure to SAP and Model N (or similar systems) is preferred.
• Solid knowledge and experience in the pharmaceutical industry preferred.
• Solid knowledge and experience in the pharmaceutical industry preferred.
• Exposure to SAP and Model N (or similar systems) is preferred.
• A minimum of 5 years of related experience in business analysis, financial analysis, audit, chargeback administration, contract administration, or master data administration.
• A broad knowledge of Pricing & Reimbursement functions, government pricing regulations and systems transactional processing is preferred.
• Experience with Microsoft Office is required.
•
Demonstrated ability to identify and implement process and control enhancements.
•
A proven leadership mindset.
•
Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI