The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Refresh Technician in Orlando, FL

Role Description

• Assist the Manage(s) with documenting the tasks and project work
• Communicate in a positive, cooperative manner with co-workers and end users
• Effectively manage multiple tasks and priorities
• Escalate risks and task issues and provide solutions where applicable
• Increase technical proficiency through hands-on experience (on-site or in-house) and/or technical manuals or mentors
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Perform and complete all assigned IMAC tickets in an accurate and timely manner--includes duties of check-in/checkout with the Manager(s), appointment confirmations with users, proper ticket updates and completion, general service preparedness, etc.
• Respect and adhere to all TTI and Client policies and procedures
• Serve as an informed and reliable member of TTI by anticipating and satisfying customer and management requests for information or service in a timely and professional manner—no justifiable customer complaints
• Communicate in a positive, cooperative manner with co-workers
• Satisfy or exceed service performance goals, including average call rates, average response timeframes, etc.
• Perform daily reporting requirements
• Respect and adhere to all TTI policies and procedures
Long-term Duties:
• Actively and enthusiastically participate in the development and improvement of TTI service operations
• Improve technical proficiency including completion of industry standard certifications
• Professionally represent and protect the interest of TTI in all interactions with customers, vendors, employees
• Pursue and successfully complete any offered/available required manufacturer or TTI training courses to heighten personal proficiency

Skills & Requirements

• 1-2 years’ experience in IT Support/IMACD (Install, Move, Add, Change, Disposal) including:
o Imaging PCs, Macs, and Microsoft tablets
o Installing packaged software applications, and peripheral items
o Software troubleshooting, repairs, moves and disposals.
o Installation, diagnostic, upgrade, and data restoration
• Proficient in Windows Operating Systems such as 8, 10, and 11
• Familiarity with MacOS
• Familiarity with ticketing systems such as Service-Now and/or ConnectWise Manage
• Ability to install and properly configure multiple software packages (i.e. Microsoft Office Suite, Adobe Creative Suite, etc.)
• Excellent oral/written communication skills
• Must be willing to work various shifts

Physical Requirements:
• Ability to stand/sit for prolonged periods of time
• Ability to walk between various client buildings in a campus environment and/ or ability to walk between and around building floors
• Satisfactory mobility to independently satisfy on-site deployments/ moves
• Adequate vision and dexterity to disassemble, reassemble and operate computer systems, printers and peripherals
• Adequate speech clarity and hearing to communicate efficiently with clients both on-site and via telephone interactions
• Satisfactory mobility to independently satisfy on-site repairs
• Physical strength adequate to carry/move required tools, parts, equipment and systems
• Project Desktop Technician [Turner Techtronics, Inc.] 3
• Must be able to deal with high pressure situations and time constraints effectively
• Position requires moderate lifting (up to

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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