Hays Commercial Real Estate team have partnered with one of the country’s leading REIT’s, who are looking to hire an experienced commercial property management professional to drive operational excellence across their New York portfolio. This position will work alongside property management teams and corporate leadership in assessing best practices, in order to develop & implement first-class operating procedures within their Class A office properties.

The successful candidate will work closely with senior leadership to design and implement standard operating procedures (SOPs), streamline processes, and drive consistency across commercial assets. Key responsibilities include leading cross-functional projects that enhance property operations and tenant services; managing rollouts across each asset; and establishing KPIs to measure success. The role also involves developing training and onboarding materials relating to newly established processes, ensuring clear communication between property teams and corporate functions, and fostering accountability at the property level. Additionally, the Operations Manager will collaborate with internal back office divisions to align operational goals with broader business objectives to support budgeting and forecasting efforts.

- Bachelor's degree in Business Administration, Real Estate, or related field.

- 5+ years of progressive experience in commercial property management.

- Strong leadership and management skills with the ability to lead a team and work collaboratively.

- Excellent communication and interpersonal skills.

- Knowledge of commercial property operations, tenant services, and compliance.

- Ability to manage multiple projects and priorities.

Additional compensation will include a discretionary bonus, medical and dental benefits package, PTO, and 401K with a company match.