The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Mobile Analyst in Vienna, VA/Hybrid.

Role Description

The Mobile Analyst supports enterprise mobile operations by managing device lifecycle, ensuring compliance, and providing technical expertise across platforms such as Microsoft Intune, Apple Business Manager, and Apple Configurator. This role is critical for maintaining secure, efficient mobile environments and delivering exceptional support for corporate mobility initiatives, including executive leadership.

• Device Management & Enrollment
o Configure, enroll, and manage mobile devices using Microsoft Intune, Apple Business Manager, and Apple Configurator.
o Support declarative device management and iOS update pilots.
o Execute proper release of purchased devices from Apple Business Manager to maintain compliance.
• Compliance & Security
o Monitor and remediate non-compliant devices in Intune per corporate policy.
o Conduct audits and security reviews for mobile assets, including IMEI verification and risk assessments.
o Manage lost/stolen device processes and ensure accurate documentation.
• Executive Support
o Provide high-level, customer-focused mobile support for upper executive leadership, ensuring devices are configured, secure, and fully operational.
o Maintain professionalism and responsiveness when addressing escalated or time-sensitive mobility needs.
• Project Support
o Participate in enterprise-wide upgrade initiatives, including device shipment coordination and ownership tracking.
o Support and participate in mobile related projects and initiatives
• Administration & Reporting
o Route and review ServiceNow catalog and incident tickets for mobile services.
o Compile monthly and quarterly reports on mobile device compliance and inventory.
• Technical Expertise & Training
o Provide guidance on mobile security tools, MFA setups and activations, and best practices for secure device usage.
o Stay current with Microsoft Intune, Apple technical resources, and assist with team training initiatives.
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Skills & Requirements

• Strong knowledge of Microsoft Intune, Apple Business Manager, and Apple Configurator.
• Experience with compliance audits, risk assessments, and enterprise mobility management.
• Familiarity with ServiceNow for ticket routing and asset management.
• Excellent troubleshooting and problem-solving skills for mobile platforms.
• Ability to manage multiple projects and coordinate with cross-functional teams.
• Strong communication skills and ability to uphold exceptional customer service standards for executive-level support.
• Certifications are preferred but not required:
• Microsoft Mobility & Security
• Microsoft Certified: Endpoint Administrator Associate
• Apple Device Management or ACMT (Apple Certified Mac Technician)
• Experience supporting executive leadership in a corporate environment.
• Knowledge of mobile security best practices and enterprise compliance frameworks.
• Strong stakeholder engagement and ability to communicate technical concepts clearly to non-technical audiences.
• Familiarity with mobile app deployment, VPN solutions (e.g., GlobalProtect), and advanced troubleshooting for iOS devices.
• Strong knowledge of Microsoft Intune, Apple Business Manager, Apple Configurator.
• Familiarity with ServiceNow for ticketing and asset management.
• Experience with compliance audits, risk assessments, and enterprise mobility management.
• Advanced troubleshooting for iOS devices and mobile app deployment.
• Knowledge of VPN solutions (e.g., GlobalProtect) and mobile security best practices.
• Certs (preferred, not required): Microsoft Mobility & Security, Endpoint Administrator Associate, Apple Device Management or ACMT.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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