The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Lead Architect Agentic Automation in Charlotte, NC.

Job Responsibilities

• Deploy & administer Skan.ai agents to capture end-to-end desktop journeys; generate granular process maps, metrics, and conformance dashboards.
• Analyze Skan insights to pinpoint bottlenecks, rework, and automation opportunities; quantify value (cost, cycle time, error rate).
• Build and maintain an automation roadmap (RPA, low-code workflow, GenAI assistants) aligned to Capgemini Financial Services efficiency goals.
• Design, develop, and oversee automation solutions—hands-on with RPA tools (UiPath, Automation Anywhere, Blue Prism) and Python / low-code scripting.
• Prototype and embed GenAI capabilities (e.g., chatbots, LLM-generated documentation, summarization) to elevate operations productivity.
• Collaborate with Operations leaders, Technology partners, and Risk teams to ensure solutions meet security, compliance, and change-management requirements.
• Track KPI improvements post-implementation; prepare benefit-realization reports and drive continuous optimization.
• Act as a technical mentor and evangelist, promoting best practices in process intelligence and automation across Capgemini Financial Services.
• 10+ years in process improvement / automation engineering with large-scale transformation ownership.
• Expert in process discovery / mining—preferably Skan.ai (or Celonis, FortressIQ).
• Proven delivery of RPA / workflow automations in production; strong Python or scripting proficiency.
• Solid grounding in AI/ML concepts and hands-on experience applying Generative AI / LLMs in enterprise use cases.
• Working knowledge of financial-services operations (payments, servicing, lending, back-office).
• Analytical, Lean Six Sigma mindset (Green Belt/Black Belt or equivalent experience).
• Excellent communication skills; able to translate technical findings into business value for senior stakeholders.
• Bachelor’s in Engineering, Computer Science, Information Systems, or related field; Master’s a plus.
• Experience within a large financial institution or consulting for financial-services COO organizations.
• Prior launch of a process-intelligence program from concept through adoption.
• Certifications: UiPath Developer, AA Advanced RPA, Lean Six Sigma, AI/ML or GenAI credentials.
• Familiarity with industry risk, control, and change-management frameworks.

Tools & Technologies
• Skan.ai
• RPA (UiPath, Automation Anywhere, Blue Prism)
• Python
• SQL
• Celonis
• Power BI
• ServiceNow
• Cloud (Azure / GCP)
• GenAI platforms (OpenAI API, Azure OpenAI, Vertex AI)
• Git
• CI/CD pipelines

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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