The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Cognizant is seeking L2 Desktop Services Engineer in Santa Clara, CA.

Job Description

• Supporting overall manufacturing/lab IT systems and devices.
• Familiarity with manufacturing, lab, and data center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
• Advanced troubleshooting/problem-solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
• Advanced troubleshooting/problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support/management.
• Advanced communication skills to work with teams (Network, Server) and/or OEMs on high-priority issues.
• Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in data centers.
• Managing IT asset lifecycle for the location/region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic troubleshooting/problem-solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points).
• Knowledge/understanding of GMP and GxP.
• Experience working in a clean room and/or manufacturing environment.
• Strong focus on quality and attention to detail.
• Providing smart hands and feet support for the technology team on demand.
• Rack and stack support for commissioning/decommissioning infrastructure devices.
• Providing physical access to vendors on demand for site/communication rooms (IDF/MDF/MMR) and data center/server room.
• Printer management/usage monitoring and coordination with vendors to ensure print services continuity.
• Coordination for cable patching with vendors or enabling on demand.
• Ensuring basic network connectivity (LAN), Wi-Fi access, video Tandberg, printer, and voice services are available at the site.
• Installing and configuring hardware and software components to ensure usability by end users.

Skills & Requirements

Qualifications:
• Strong background in geospatial analysis with 12 to 14 years of experience.
• Extensive experience in desktop support, particularly in a remote work model.
• Proficiency in geospatial software and tools.
• Excellent problem-solving and troubleshooting skills.
• Strong collaboration and communication skills.
• Keen eye for detail and data accuracy.
• Ability to stay updated with the latest trends and technologies in geospatial analysis.
• Compliance with data privacy and security regulations.
• Ability to train and support team members effectively.
• Ability to create detailed maps and visualizations.
• Experience in developing and maintaining geospatial databases.
• Ability to document processes and create user guides.
• Contribution to the development of new geospatial products and services.
• Desktop Support at an Enterprise level
• Healthcare/Life Sciences domain knowledge
• Communication skills
• Advanced Microsoft skills
• Advanced Data Center Troubleshooting/Problem-Solving Skills

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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