The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a IT Technician(Tier 2) in Raleigh, NC.

Role Description

• Provide desktop software, hardware, and networking to support for corporate offices and all apartment community locations (typically requires day travel, occasional overnight travel)
• Respond to requests for support via work tickets
• Communicate with end-users to understand their support request
• Provide end-user with realistic expectation for completing the work request
• Upon completion of the work request, communicate results with end-user
• Perform regular preventative maintenance checks on PC’s, printers, and copiers
• Manage trouble tickets and orders for telephone hardware, telephone service, and internet service at remote locations
• Maintain VPN connection to production and disaster recovery data centers via Meraki firewalls
• Image, configure, and deploy new computers, re-image existing computers when necessary
• Create and maintain Active Directory and Exchange user accounts
• Manage file share NTFS permissions
• Provision, configure, and support mobile devices and corporate office phones
• Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks
• Collaborate with and assist the rest of the IT team
• Problem/resolution and root cause management
• Perform other assigned duties not defined above. Top Technical Skills:
• Installation, configuration, and management of Desktop Operating Systems such as Windows 7
• Windows Server 2003, 2008, 2008 R2 installation, configuration, and management
• Active Directory management and configuration
• MS Exchange, Outlook, and OWA management and configuration
• Mobile device, Exchange Active Sync configuration and management (iOS and Android)
• TCPIP configuration. Understanding of Broadband connections and firewall/router configuration
• Understanding of telecommunications, analog and VOIP phone systems.
• Desktop image creation, maintenance, and deployment

Skills & Requirements

• Must have superior interpersonal skills
• Must demonstrate ability to provide exceptional customer service
• Must demonstrate support of Bell Core Values
• Exceptional written and oral communication skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience required
• Minimum 3 years of IT experience required
• Minimum 3 years of experience in the multifamily industry preferred.
• MCSE certification preferred
• 2-5 years of IT experience
• 60% phone / 30% onsite in Raleigh / 10% travel to other markets (Alpharetta, Dallas, Florida, etc.)
• Tech skills: Windows, Azure Cloud & AD, Cisco Meraki, Light Networking experience
• Characteristics: quick learner, motivated, inquisitive, willingness to accept additional tasks or projects outside of daily job requirements

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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