IT Support Specialist (Dallas)
JOB_53379711178542Job type
PermanentLocation
DallasProfession
InfrastructureIndustry
Legal PracticePay
67,500
Desktop Support Specialist - Dallas
Your new company
Multi-national Law Firm
Your new role
We are seeking an experienced IT Support Specialist to join a dynamic and fast-paced team. This on-site role is responsible for providing hands-on technical support to internal users, ensuring timely resolution of hardware, software, and network-related issues. The position supports PCs, phones, AV equipment, IT peripherals, and infrastructure within the office.
Key Responsibilities
• Provide technical support for PCs, phones, IT peripherals, and office infrastructure
• Document work thoroughly in the IT incident ticketing system
• Respond to escalated incidents from IT Technicians or the Service Desk
• Offer technical support during events, conferences, and meetings (on-site and off-site)
• Assist with office administration activities and IT-related projects
• Collaborate with internal IT teams on various initiatives
• Respond to outages involving power, HVAC, and network systems
• Participate in special projects and perform additional duties as assigned
What you'll need to succeed
Qualifications
• 3+ years of experience in a corporate IT support role
• Proficiency with Microsoft Windows 10 and Microsoft Office Suite (especially Outlook and Word)
• Experience supporting Cisco VoIP systems and voicemail
• Familiarity with web conferencing platforms, particularly Zoom and Microsoft Teams
• Experience with Apple and Android mobile devices and operating systems
• Ability to configure and support printers and multifunction devices
• Experience using ServiceNow or similar IT incident management tools
• Strong network troubleshooting skills
• General knowledge of server/network room operations (e.g., patching, racking, power/cooling evaluation)
• Experience supporting audio-visual equipment
• Strong customer service orientation and problem-solving abilities
• Effective communication skills, both written and verbal
• Ability to contribute to project documentation and team initiatives
• Willingness to travel for business and work independently across multiple office locations
• Ability to lift and move equipment up to 50 lbs
• Availability to work on-site as required
What you'll get in return
Great company culture that loves to promote from within. Strong career path opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
IT Support Specialist (Dallas)JOB_533797111785422025-08-192025-11-17
Talk to Gene Smith, the specialist consultant managing this position
Located in Tampa - Head Office, 4350 West Cypress St, Suite 1000Telephone: 6784207492JOB_53379711178542