• Deliver training programs including development, promotion, delivery, implementation, and evaluation for new hire and ongoing IT training initiatives.
• Collaborate with IT staff and key stakeholders to determine end-user training priorities and strategies.
• Manage administrative tasks using a learning management system: schedule classes, maintain attendance records, and analyze training effectiveness and feedback.
• Develop comprehensive training plans and produce course materials.
• Manage classroom environments by motivating participants, maintaining engagement, and ensuring learning objectives are met.
• Participate in project teams for technology rollouts and upgrades, including evaluation, testing, and communication.
• Create instructional and participant materials such as objectives, documentation, visual aids, testing instruments, and handouts.
• Design and develop online learning modules to complement instructor-led programs.
• Provide end-user support for software-related questions.
• Prepare activity and progress reports regarding training and project activities.
• Perform special projects and additional duties as assigned.

• Bachelor’s degree or equivalent work experience.
• Minimum of 5 years of corporate training experience, including classroom and e-learning delivery.
• Strong organizational, communication, and writing skills.
• Proven presentation and facilitation skills.
• Ability to coach and influence others to achieve objectives.
• Expert-level proficiency with MS Office Suite and thorough knowledge of desktop productivity tools.
• Familiarity with industry-specific software preferred; ability to learn proprietary or custom applications required.

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