The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an IT Process & Change Management Analyst in Miami, FL.

Role Description

Responsible for the design, implementation, and continuous improvement of IT operational policies, procedures, and governance frameworks. Ensure alignment between IT processes and the department's strategic objectives by facilitating data and process analysis, documenting current and future state workflows, and recommending actionable process enhancements. Support change management practices, ensuring adherence to IT governance standards to minimize operational risks and disruptions.

RESPONSIBILITIES:
• Collaborate with various IT and business departments to thoroughly understand, analyze, and document existing IT processes using tools such as Visio, Lucid charts, and other process mapping platforms.
• Identify process inefficiencies, redundancies, and opportunities for optimization, creating actionable recommendations to enhance workflows and performance.
• Lead efforts to develop, refine, and standardize IT processes in alignment with ITIL principles, business goals, and compliance requirements.
• Draft detailed process documentation, policies, and procedures while ensuring clarity, accuracy, and accessibility for relevant stakeholders.
• Communicate process changes and their implications effectively across management, staff, and external stakeholders through documentation, presentations, and training sessions. Leverage the ServiceNow platform to support process management, governance, and reporting activities.
• Ensure accurate tracking of workflows, maintain dashboards for performance monitoring, and generate actionable insights for decision-making.
• Review IT Change Requests to confirm compliance with the Change Management policy, assessing potential risks and impacts to minimize disruptions to operations.
• Facilitate change control meetings, collaborating with stakeholders to evaluate proposed changes and ensure alignment with organizational priorities.
• Conduct regular process audits to evaluate effectiveness, identify areas for improvement, and recommend enhancements to streamline operations.
• Coordinate training programs for IT staff to ensure proper adoption of new processes and operational readiness for changes.
• Perform other job-related functions as assigned.

Skills & Requirements

• 3+ years of relevant experience in IT-enabled change projects and processes in large enterprise environments
• Must possess proficiency in process mapping tools like Visio and Lucidcharts, and strong working knowledge of the ServiceNow platform
• Must possess strong understanding of ITIL principles and their application in developing and standardizing IT processes
• Must possess ability to identify process inefficiencies and create actionable recommendations for optimization
• Experience in conducting regular process audits and facilitating change control meetings
• Must possess experience in database modeling, including design of relationships, data flows, and conceptual and logical data models
• Excellent verbal, written, and interpersonal skills
•DEGREE TYPE: Bachelor's Degree
•FIELD(S) OF STUDY: Computer Science, MIS or related field of study
• 3 years of relevant experience or combination of education, training and experience.
• Working knowledge of ServiceNow experience required.
• Experience participating in IT-enabled change projects and processes.
• Background in process standardization and improvement efforts Knowledge of ServiceNow Platform and capabilities.
• Proficient in data base modeling, including design of relationships, data flows and conceptual and logical data models, data dictionaries.
• Knowledge of ITIL principles.
• Knowledge of Dev/Ops practices.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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