IT Operations Analyst III
JOB_53105291170238Job type
PermanentLocation
Hollywood, FLProfession
InfrastructureIndustry
Government & Public ServicesPay
$65k-$70k
IT Operations Analyst III in Hollywood, FL
IT Operations Analyst III
Hollywood, FL
#LI-DNI
Hollywood, FL
Job Summary:
We are seeking a detail-oriented and self-motivated IT Operations Analyst to join our team. The ideal candidate will possess excellent verbal and written communication skills, strong problem-solving abilities, and the capability to work independently with minimal supervision. This role involves monitoring systems, responding to alerts, and providing Level I/II support to ensure the smooth operation of our IT infrastructure.
We are seeking a detail-oriented and self-motivated IT Operations Analyst to join our team. The ideal candidate will possess excellent verbal and written communication skills, strong problem-solving abilities, and the capability to work independently with minimal supervision. This role involves monitoring systems, responding to alerts, and providing Level I/II support to ensure the smooth operation of our IT infrastructure.
Key Responsibilities:
- Monitor systems and respond to system alerts.
- Answer calls received at the Service Desk and address emails in the operational mailbox.
- Install software on computers and troubleshoot application and network issues in a multi-domain Active Directory environment across a global WAN.
- Create system and application accounts.
- Communicate system outages and updates via email, update ticket notes, and escalate cases according to established guidelines.
- Provide Level I/II support by answering phone calls coming into the IT Operations Center.
- Log calls into the ServiceNow IT Service Management ticketing system.
- Communicate status of requests to customers as needed.
- Log and dispatch incidents and support requests.
- Monitor and process tickets from the ticketing system and email queue.
- Create and maintain Active Directory and other application accounts.
- Maintain the departmental knowledge base and contribute to current documents.
- Escalate incidents to senior technicians and management as required.
- Open requests for service with third-party service providers.
- Communicate major incidents to impacted parties and send outage alerts.
Top Skills / Requirements:
- 5 - 8 years of Help Desk experience in an enterprise environment.
- Strong Tier 1 and Tier 2 support and troubleshooting experience.
- Experience supporting Windows OS (Windows 7 and Windows 10) and Office suite (Office 2016 and Office 365).
- Strong experience troubleshooting Active Directory.
- Experience working with enterprise-class ticketing systems (ServiceNow).
- Networking competencies, specifically with Patch Panel Cisco Router.
- Prior end user/customer-facing experience (internal stakeholders).
- Bachelor's degree preferred and/or relevant certifications.
- Excellent communication and interpersonal skills.
- Ability to travel throughout Florida to other reservations and worksites as needed (must have an active driver's license).
- Availability for 24-hour on-call rotation every 3–4 weeks.
#LI-DNI
IT Operations Analyst IIIJOB_531052911702382025-04-112025-07-11
Talk to Aldo Cabral, the specialist consultant managing this position
Located in Raleigh, Suite 340, 2840 Plaza PlaceTelephone: 18133212538JOB_53105291170238