The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Help Desk Specialist in Sunrise, FL.

Job Description

The Help Desk Specialist II is responsible for providing technical support to users of the company's IT systems. This position requires a strong understanding of computer hardware and software, as well as excellent customer service skills. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system.

Responsibilities:

While other duties might be assigned by the supervisor or a supervisor's delegate, the Help Desk Specialist's primary responsibilities will include the following:

• Provide technical support to users of the company's IT systems, including computers, software, and peripherals
• Provide technical support to employees experiencing issues with A/V and web conferencing solutions

• Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points

• On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)

• Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
• Provide training and guidance to users on how to use the company's IT systems

• Troubleshoot multi-factor authentication (MFA) issues

• Maintain and update the company's IT systems, including the telecommunications systems

• Monitor the company's IT systems for security breaches and other problems

• Implement and maintain security measures to protect the company's IT systems

• Document all their work in the corporate ticketing system, communicating with the users on ticket progress

• Maintain and update documentation on A/V and web conferencing solutions
• Work with other IT staff to maintain the company's IT infrastructure

• Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues

• Stay up to date on the latest A/V and web conferencing technologies

Skills & Requirements

• 3+ years of experience in technical support as a Help Desk Specialist in mid to large enterprise environments
• 1+ years of experience supporting A/V and web conferencing solutions
• Strong experience providing technical support and troubleshooting hardware, software, operating systems, and networking
• Proficiency with both Windows and macOS operating systems
• Experience supporting Google WorkSpace (pka G-Suite)
• Advanced experience and proficiency with MS Productivity Suite: Word, Excel, Outlook
• Experience working with ticketing systems
• Excellent customer service and communication skills with the ability to work well independently and as part of a team
• Knowledge of IT security principles and practices
•
Experience implementing and administering Google Meet hardware
• Experience with Solstice Pods

• Experience with Crestron touch screen schedulers and source control devices

• Experience administering Zoom and Zoom Webinars

• Experience with iOS and Linux

• Experience with Active Directory, Office 365, and other enterprise tools and platforms
• Experience with Amazon Web Services (AWS)
• Experience implementing and administering Google Meet hardware
• Experience with Solstice Pods
• Experience with Crestron touch screen schedulers and source control devices
• Experience administering Zoom and Zoom Webinars
• Experience with iOS and Linux
• Experience with Active Directory, Office 365, and other enterprise tools and platforms
• Experience with Amazon Web Services (AWS)
• Bachelor’s Degree, IT, Computer Science, or related field
• License / Certifications:
•
Any Cisco certification, e.g., CCNA, CCNP Security, Azure Administrator Associate
•
Any CompTIA certification, e.g., CompTIA A+, CompTIA Netowrk+, CompTIA Security+
• Any version of the ITIL framework
• Strong technical skills in hardware, software, operating systems, and networking

• Strong understanding of computer hardware and software

• Proficiency with both Windows and macOS operating systems

• Experience supporting MacBooks running the most recent versions of macOS

• Experience supporting Google WorkSpace (pka G-Suite)

• Advanced knowledge of Microsoft Productivity Suite, e.g., Word, Excel, Outlook

• Understanding of A/V technologies and web conferencing platforms

• Excellent customer service skills

• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

• Ability to work under pressure

• Ability to meet deadlines

• Ability to learn new technologies quickly

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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