The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Functional/Business Support Analyst in Orlando, FL

Role Description

• Act as a functional expert for ServiceNow modules/catalogs; gather business requirements and perform gap analysis for enhancements.
• Create clear user stories with detailed acceptance criteria; collaborate with development and QA teams for issue resolution.
• Document current and future process flows; assist in producing business, system design, and testing documentation.
• Coordinate with project managers to ensure timelines, release planning, and stakeholder sign-offs are met.
• Lead UAT with business stakeholders; manage post-release issue tracking and resolution with engineering and support teams.
• Review and approve implemented solutions and enhancements; engage with user groups to refine processes and requirements.

Skills & Requirements

• 5+ years of experience as a Functional Analyst in fast-paced, highly complex, enterprise environment, with a focus on the ability to gather and analyze requirements
• Must have experience with Service Now Catalog
• Allows end-users to find, request, and track services or products provided by internal departments such as IT, HR, Facilities, etc.
• Must possess experience with software deployment and/or implementation/customization
• Must possess strong experience writing User-Stories
• Should be writing 25+ stories per month at a minimum (Disney BA’s write 200-300 per month)
•
Write clear & concise user stories with the appropriate level of detail and acceptance criteria
• Strong communication, presentation, and collaboration skills
• Must understand/have experience in Agile development & workflows
• This Functional/Business Analyst is an integral, strategic partner that can navigate complex, variable business conditions, guide business customers from requirements gathering through product release, & balance requirements with ServiceNow best practices. This role requires a self-motivated candidate that is able to manage their work independently and use critical and analytical thinking to help ensure successful product delivery.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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