The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Cognizant is seeking a Field Services Engineer in Gaston, SC.

Role Description

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/escalations (Topdesk)
• Deploy hardware and software (servers, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Create SOP, Knowledge articles for known issue-resolution
• User onboarding, offboarding
• Meeting room set up onsite for events
• Work with local vendors

Skills & Requirements

Education:
• Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

General Skills:
• Prior experience of Deskside Engineering or Field Services.
• You have a good command of the English language, both spoken and written.
• You are in possession of a driving license.
• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.
• You know how to determine the right priorities and are solution oriented.
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)

Required Technical Skills:
• Knowledge and support experience with Windows, iOS devices.
• Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.
• Experience with Windows Server solutions/roles
• Experience in imaging and troubleshooting computers, configuring mobile devices.
• Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
• Experience in Windows upgrades
• Experience with network printer troubleshooting
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Good to have:
• Knowledge of/experience with Cisco Meraki Devices
• Knowledge of/experience with Amazon Web Services (AWS)
• Knowledge of ITIL
• Hands-on experience on patching through SCCM.
• Experience of Service Now ticketing tool.
• Prior Logistics experience

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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