The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Executive Program Manager in Fort Lauderdale, FL

Role Description

Program Manager, Strategic Initiatives
Are you a forward-thinking leader with a passion for IT lifecycle services, PCaaS innovation, and business transformation? We are seeking a Program Manager to directly support the Vice President of Corporate Strategy. This role is pivotal in shaping new business opportunities, building thought leadership in the PCaaS space, and driving seamless program adoption across the enterprise.

The ideal candidate combines strategic vision with operational excellence—balancing customer-facing content creation and business development support with the practical execution required to onboard, train, and transition new Program Managers into customer-facing roles.

Strategic & Business Development Support
• Partner with the VP of Corporate Strategy in new business conversations, providing program management insight and operational depth to customer discussions.
• Research, design, and present forward-leaning PCaaS models, frameworks, and business cases that position Future Tech as a thought leader in IT lifecycle solutions.
• Create executive-level presentations, pitch decks, and solution narratives that highlight the value of Future Tech’s service offerings.
• Translate technical capabilities (ServiceNow, ERP, PCaaS operations) into business outcomes tailored for prospective customers.
• Assist with pre-sales activities (not sales itself).
• Create executive-facing materials and customer playbooks.
• Act as liaison between internal teams and customers.
• Help onboard new customers and transition to dedicated PMs.

Program Enablement & Training
• Support the transition from business development to program execution by preparing standardized onboarding frameworks, project plans, and handoff materials.
• Train, mentor, and support new Program Managers during onboarding to ensure seamless integration into customer programs.
• Act as an interim program resource during customer transitions until a permanent Program Manager is assigned.

Thought Leadership & Innovation
• Stay informed on emerging PCaaS trends, IT service models, and digital lifecycle innovations; distill insights into practical strategies and customer-ready content.
• Partner with senior leadership to shape Future Tech’s go-to-market messaging, differentiating our PCaaS models from competitors.
• Identify opportunities to productize internal processes or service differentiators into marketable solutions.

Data, Reporting & Continuous Improvement
• Develop program models, ROI analyses, and executive dashboards to support strategic decision-making.
• Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new business concepts with operational execution.
• Standardize repeatable reporting templates and transition materials for new customers.

Skills & Requirements

• 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with exposure to business development and strategy.
• Demonstrated ability to support senior executives with customer-facing presentations, data analysis, and strategic initiatives.
• Hands-on experience with ServiceNow workflows and ERP processes.
• Proven success in bridging strategy and execution, particularly in program onboarding or enablement roles.
• Bachelor’s degree.
• ITIL Foundation certification (preferred).
• PMP or other program/project management certification (preferred).
Skills & Proficiencies
• Advanced Microsoft Excel and PowerPoint (data modeling, pivot tables, dashboards, executive-ready presentations).
• Strong writing, storytelling, and content creation skills with the ability to craft compelling customer narratives.
• Ability to mentor, train, and develop program management talent.
• Strategic thinker with a customer-first mindset and a commitment to innovation and continuous improvement.
• Strong service delivery for end compute or on-site support experience.
• Must have experience with providing service delivery when resources are spread across multiple sites, how to establish and execute requisitions, create status reports, etc.
• Analytical and presentation skills.
• Experience creating slide decks for executives and customers, populating customer playbooks to then pass off to a Program Manager after go-live
• Experience following processes for onboarding customers, systems and resources

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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