• Administer and maintain the Laserfiche ECM system, including configuration, upgrades, and performance tuning.
• Design and implement workflows, forms, and automation to streamline business processes.
• Monitor system health, troubleshoot issues, and ensure high availability and data integrity.
• Manage user access, security roles, and system integrations.
• Collaborate with IT and business units to gather requirements and deliver ECM solutions.
• Maintain documentation, including system configurations, procedures, and support guides.
• Support compliance with records retention policies and data governance standards.
• Provide Tier-2 support and escalate issues as needed.
• Participate in audits and ensure adherence to IT security best practices.

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 5+ years of experience in IT systems administration, with a focus on ECM platforms.
• Hands-on experience with Laserfiche ECM system.
• Knowledge of Microsoft SQL Server, HTML/CSS, JavaScript, and .NET.
• Understanding of records management, workflow design, and document lifecycle.
• Strong problem-solving, organizational, and communication skills.

• Experience with enterprise-level technology projects.
• Familiarity with virtualization and network infrastructure.
• Project management or ITIL certification is a plus.

• Office-based with occasional travel to other sites.
• Must be available for after-hours support as needed.

What you need to do now

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