The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Dynamics 365-CRM Consultant in Charlotte, NC.

Role Description

Requirements Gathering & Process Mapping
Collaborate with business stakeholders to gather, analyze, and document functional requirements across B2B and B2C operations.
Map current-state processes and design future-state workflows aligned with D365 CE capabilities.
Define functional specifications for customizations, integrations, and reporting needs.
Solution Design & Configuration
Configure D365 CE modules including:
Sales: Lead and opportunity management, pipeline tracking
Customer Service: Case management, SLAs, service scheduling
Marketing: Campaign management, customer segmentation, lead scoring, event management
Leverage Power Platform tools (Power Automate, Power Apps) to streamline processes.
Support integration with external systems and data platforms.
Data & Integration Support
Collaborate with data and integration teams to support:
Migration from AX 2009 to D365 CE
Integration with Databricks for Pet Registry and Microchip Registry
Real-time data flows with Shopify, Espresa, Paymentech, SendGrid
Validate data mappings and support UAT for migrated and integrated data.
AI & Insights Enablement
Assist in enabling Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
Support Customer Insights configuration for enriched customer profiling and segmentation.
Ensure business users can access curated insights via Dataverse and Power BI.
Testing, Training & Support
Develop test cases and support functional testing, UAT, and defect resolution.
Create user guides and deliver training sessions for business users.
Provide post-Go-Live support and continuous improvement recommendations.
Required Skills & Experience:
12+ years of experience as a Functional Consultant or Business Analyst in Microsoft Dynamics 365 CE.

Strong understanding of:
D365 Sales, Customer Service, and Marketing modules
Power Platform (Power Automate, Power Apps, Dataverse)
Integration frameworks and data migration processes
Experience in large-scale CRM implementations and stakeholder engagement.
Excellent communication, documentation, and analytical skills.
Preferred Qualifications:
Microsoft Certified: Dynamics 365 Functional Consultant Associate (CE)
Experience with Databricks, Microsoft Copilot, and Customer Insights
Familiarity with IPPD 365 or similar delivery frameworks

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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