The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship is not available.

Our client is seeking a Document and Research Liason in Vienna, VA.

Job Responsibilities

• Serve as primary liaison to the Office of General Counsel for legal matters involving consumer
lending issues
• Investigate and respond to CFPB and BBB complaints
• Research and analyze claims/related actions; resolve issues
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Research potential legal issues using existing system of record
• Request information and documentation from other business units to clarify details or resolve cases
within mandated time and regulations
• Summarize depositions and other related legal proceedings; conduct investigations and
statistical/documentary research
• Prepare written legal summaries, analyses and legal documents
• Serve as contact point for escalated legal situations
• Inform attorneys of applicable and specific legal matters and the impact on the organization
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve
operations, standards and results
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance
with internal and external regulations
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the
organization
• Review and research high profile member complaints as well as sensitive and confidential personnel
issues and responses
• Collaborate with training team to ensure procedural guidelines are conveyed accurately and
consistently followed
• Perform other related duties as assigned or appropriate
Qualifications:
• Working knowledge of operational and regulatory risk controls, concepts and practices
• Working knowledge of NCUA rules, regulations and federal laws pertaining to consumer lending
• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and
creativity solving business problems
• Significant experience managing multiple priorities independently and/or in a team environment to
achieve goals
• Working knowledge of document control and document security measures
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Working knowledge of consumer lending principles, policies and financial practices
• Desired - Thorough understanding of the financial services environment
• Desired - Familiarity with Navy Federal's functions, policies, procedures, products, and services
• Advanced skill in comprehending, analyzing, applying and communicating complex written legal
documents
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced verbal and written communication skills
• Advanced skill establishing and expanding relationships with key members/customers
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Effective word processing and spreadsheet software skills

Skills & Requirement

• Advanced Legal Research & Analysis: Ability to investigate, analyze, and summarize legal claims, depositions, and proceedings. Prepare written legal summaries and documents. Understand and communicate complex legal matters and their impact on the organization.
• Regulatory & Compliance Knowledge: Working knowledge of NCUA rules, CFPB, BBB, and federal laws related to consumer lending. Experience identifying compliance issues and updating procedures to minimize risk. Ability to prepare regulatory reports and respond to audit inquiries.
• Strong Communication Skills (Written & Verbal).
• Research & Documentation Expertise: Experience conducting statistical and documentary research. Familiarity with document control and security measures.
• Analytical & Problem-Solving Skills: Advanced skill in identifying areas of improvement and implementing solutions.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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