Director of Guest Experience

  • Job type

  • Location

  • Profession

    Property And Facilities Management
  • Industry

    Property & Real Estate
  • Pay

    Base range of $120-$130K, plus benefits
  • Closing date

    30 Jul 2024

Great opportunity for a seasoned Guest Experience Director to lead an established organization in NYC!

Your new company
Hays Facilities Management has partnered with an established organization in NYC to hire a Director of Guest Experience.

Your new role
The job duties of the Director will include, among others:
  • Create and develop strategy around the overall guest experience at the site
  • Operational oversight for the Customer Experience team
  • Implement KPI’s and utilize data to support and develop a high-end experience
  • Training and development of staff
What you'll need to succeed
The ideal candidate for this role will possess the following:
  • Strong experience, (8-10 years), supporting hospitality activities
  • Ability to leverage data/KPI’s to both track and improve overall delivery
  • Demonstrated ability to work with multiple stakeholders and business sectors
  • A Bachelor’s degree in hospitality or related field is highly preferred, but not required
  • Confidential search

What you'll get in return
$120K - $130K per year, (may flex), plus benefits suite

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Apply for this job

Talk to Michael Chiapperino, the specialist consultant managing this position

Located in New York City, 16th Floor, 200 West 41st StTelephone:  3476309323