The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Director of Customer Success in Orlando, FL

Role Description

• A growing organization operating within the critical cybersecurity space is expanding its customer-facing leadership team.
• The business delivers services-led solutions to complex, highly regulated environments and partners closely with enterprise and government-aligned clients.
• As Director of Customer Success, you will serve as a senior, client-facing leader responsible for owning relationships post sale and acting as a trusted advisor.
• This role blends strategic customer leadership, advisory consulting, and commercial responsibility.
• You will lead client engagement, advise on risk and security-related topics, support renewals and expansion conversations, and ensure customers receive ongoing value from services delivered.
• This is a highly visible role requiring strong presence, clear communication, and hands-on involvement with key accounts.

Skills & Requirements

• Strong executive-level presence with comfort leading customer conversations
• Background in cybersecurity, third-party risk, security, or adjacent domains
• Experience in consulting or advisory-based environments
• Ability to translate complex topics into clear, customer-friendly messaging
• Comfort carrying revenue responsibility through renewals and upsell activity
• Strong written communication skills with attention to detail and follow-through
• Experience supporting clients in regulated industries is preferred

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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