The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Digital Systems Integration & Analytics Lead in Fort Lauderdale, FL

Role Description

The Digital Systems Integration & Analytics Lead is a senior technical role responsible for unifying enterprise data flows, integrating core business systems (ServiceNow, ERP, CRM, etc.), and delivering advanced analytics across the organization. This role ensures that data is accurate, connected, and actionable, enabling both operational reporting and strategic insights. By owning integrations and leading analytics initiatives, this position plays a critical role in standardizing KPIs, improving efficiency, and supporting both internal and customer-facing reporting needs.

Key Responsibilities
Systems Integration Leadership
• Lead ServiceNow integration initiatives with customer ServiceNow instances, internal ERP, and other enterprise systems.
• Design, implement, and manage data pipelines to ensure seamless data flows across platforms.
• Serve as the primary point of contact for integration design, troubleshooting, and optimization.
• Establish best practices for system integrations, data mapping, and governance.
Operational Reporting & ServiceNow Analytics
• Configure ServiceNow tables, fields, and workflows to enable reliable operational reporting.
• Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders, returns, inventory, SLA tracking).
• Partner with ServiceNow Queue Managers to ensure clean, accurate data for downstream analytics.
• Act as SME for ServiceNow integrations.
• Lead customer workshops, discovery calls, and provide best practice recommendations.
• Create dashboards and manage backend tables (non-developer role).
• Understand ERP integration (System 2000, with future upgrades planned).
• Currently 3 active integrations with customers. This is the first hire in this role - as the customer base and requests grow FTE will add more people.

Enterprise Analytics & Business Intelligence
• Develop and maintain PowerBI dashboards for executives, Program Managers, and support customer QBR/PMR reports.
• Standardize KPIs across programs and business functions, ensuring consistent and comparable metrics.
• Deliver trend, forecasting, and predictive analytics to support proactive decision-making.
• Translate complex business requirements into scalable, automated reporting solutions.

Cross-Departmental Process Improvement
• Support Finance, Operations, and Program Management with cross-functional reporting solutions (financial forecasting, cost avoidance, efficiency tracking).
• Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
• Serve as a trusted advisor to leadership, providing insights that shape business strategy.

Skills & Requirements

• Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent experience.
• Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
• Advanced proficiency with ServiceNow configuration, reporting, and data modeling.
• Strong technical skills in Power BI, SQL, and Excel.
• Experience with API design, data transformation, and cross-platform workflows.
• Deep understanding of ITSM, asset lifecycle management, and PCaaS processes.
• Demonstrated ability to standardize KPIs, build executive dashboards, and deliver actionable analytics.
• Strong communication and collaboration skills, with the ability to bridge business and technical stakeholders.
• Integration First: Ensures systems are connected and data flows seamlessly across ServiceNow and our ERP.
• Reporting Excellence: Delivers both operational and strategic reporting, from daily queue visibility to executive dashboards.
• Enterprise Alignment: Provides leadership with standardized KPIs, improving decision-making and customer transparency.
• Efficiency Gains: Reduces manual reporting tasks for PMs and executives, freeing capacity for higher-value work.
• Strategic Enablement: Elevates reporting from reactive snapshots to predictive, cross-functional insights.
• Reporting Dashboard experience, designing the dashboards
• ServiceNow integrations with ERPs (they use System 2000, but any ERP experience will suffice)
• Customer facing
• SNOW Best Practice - experience evaluating and suggesting enhancements or modules, they must understand the capabilities of SNOW
• Must be able to speak to ServiceNow design and workflows
• Experience adding new tables

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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