The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Customer Service Representative – in Pompano Beach, FL.

Role Description

• The Customer Service Representative manages customer interactions and order fulfillment activities with a high degree of accuracy and accountability.
• This role serves as a primary point of contact for customers, Sales Representatives, Warehouse, and internal departments, ensuring timely resolution of order-related issues and consistent delivery of high-quality customer service.
• The position operates with moderate independence and supports continuous improvement within customer service operations.
• Serve as a primary contact for customers regarding orders, shipments, product availability, and service inquiries
• Manage order entry, order updates, and tracking through the company’s ERP system
• Resolve customer issues such as shipping delays, discrepancies, returns, and documentation errors with minimal supervision
• Proactively communicate order status changes to customers, Sales Representatives, and internal teams
• Monitor freight performance and address delivery exceptions
• Process returns goods (RMA) and ensure proper documentation and system updates
• Ensure accurate and timely confirmations, and order documentation
• Maintain accurate reporting and order status updates in internal systems
• Collaborate with Warehouse, Sales, and Finance teams to support timely order fulfillment
• Follow standard operating procedures to ensure consistent and high-quality customer service
Job Functions
• Review daily order activity to ensure customer requests, claims, and complaints are resolved accurately and efficiently
• Validate customer orders for pricing, quantities, product availability, and allocations
• Identify order exceptions and coordinate resolutions with appropriate departments
• Support Accounts Receivable by assisting with invoice discrepancies, rejected invoices, and basic chargeback documentation
• Identify recurring issues and recommend process improvements to enhance customer satisfaction
• Assist with testing, implementing, or improving tools and procedures related to order management
• Analyze basic operational data and reports to identify trends or service gaps

Requirements & Skills

• Associate’s Degree in Business Administration, Supply Chain, Operations, Logistics, or a related field preferred
• Equivalent combination of education and experience considered
Experience
• 3–5 years of customer service or order management experience
• Experience working with ERP systems required (NetSuite preferred)
• Knowledge of EDI and order-to-cash processes preferred
• Intermediate proficiency in Microsoft Excel and Microsoft Office Suite
Skills & Competencies
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities with minimal supervision
• Strong attention to detail and follow-through
• Effective verbal and written communication skills
• Ability to resolve customer issues independently while knowing when to escalate
• Strong organizational and time management skills
• Customer-focused mindset with a proactive approach
• Ability to work collaboratively across departments
• Comfortable operating in a fast-paced environment
Languages
• English required
• Spanish and/or Creole a plus

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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