Customer Service Lead

1183580
  • Job type

    Permanent
  • Location

    Anaheim
  • Profession

    Sales & Marketing
  • Industry

    Healthcare & Medical
  • Pay

    $80,000 to $90,000 annually + benefits
  • Closing date

    22 May 2026

Lead a team. Own relationships. Drive growth.

My client, a fast‑growing consumer goods company, is seeking an energetic and motivated Customer Care Team Lead to support their next phase of expansion. If you’re a natural people leader with strong customer instincts, analytical ability, and a sales‑driven mindset, this is an exciting opportunity to step into a visible leadership role with real growth potential.

About the Role
In this hands‑on leadership role, you will motivate and guide a small Customer Care team while personally managing a small set of customer accounts. You’ll help drive revenue growth, deliver an exceptional customer experience, and continuously improve team processes. This is ideal for someone who learns quickly, enjoys coaching others, and thrives in a fast‑paced, growing CPG environment. With the team expected to expand, there are strong future progression opportunities.

What You’ll Do
  • Lead, coach, and support a small Customer Care team
  • Manage a small portfolio of customer accounts
  • Drive proactive customer service, outbound engagement, and sales‑support activities
  • Use CRM data to identify opportunities and improve performance
  • Strengthen workflows, communication quality, and team efficiency

What Success Looks Like
  • A motivated, high‑performing team
  • Strong customer satisfaction and relationship growth
  • Clear contribution to revenue and engagement targets
  • Improved efficiency, consistency, and visibility

What We’re Looking For
  • 3–5 years’ experience in Customer Care, Inside Sales, Customer Success, or Account Management
  • Experience leading or mentoring a small team
  • Energetic, positive, and customer‑service oriented
  • Sales‑driven with strong communication skills
  • Analytical, quick learner, and proactive problem‑solver
  • Comfortable in a fast‑paced, growing CPG environment
  • CRM experience (Salesforce is a plus)

What You’ll Get in Return
  • Competitive salary and comprehensive benefits package, including standard health and wellness offerings
  • Collaborative, supportive work environment where your ideas are valued
  • Career growth opportunities as the team and company continue to expand
  • Work–life balance with a culture that prioritizes wellbeing

What to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Talk to Sophie Baker, the specialist consultant managing this position

Located in Los Angeles, 3900 W Alameda Street, Suite 1529Telephone:  4156515773