The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking Customer Relations Liaison for Sandy Springs, GA

Role Description

We are seeking empathetic, analytical, and customer-obsessed specialists to join Customer Relations Premier Group. This team manages high-profile inbound and outbound calls related to EV support, roadside assistance, and app troubleshooting.
• Manage inbound EV-related inquiries
• Conduct outbound follow-up calls on repairs and ongoing issues
• Provide roadside assistance and charging support
• Troubleshoot app (Level 1 support)
• Support the Top 50 owners (VIP experience)
• Work directly with dealerships to advocate for customer needs
• Assist as the operation transitions from 24/7 coverage
• Participate in shift bids for post-training schedules
• Handle a wide range of inquiries (Customer Care, Roadside Assistance, Warranty, Dealer Support, Parts, Sales Literature, etc.)
• Manage escalated repair, dealer, buyback, social media, and parts-delay complaints
• Document all cases in CRM with complete accuracy
• Coordinate across dealerships, third-party partners, and Field Staff
• Identify recurring trends and escalate internally
• Conduct service recovery for poor CSAT scores
• Mentor new hires and participate in departmental training
• Maintain timely communication and inbox management

Skills and Requirement

• Strong analytical & research capabilities
• Excellent written & verbal communication skills
• High empathy and customer service orientation
• Strong attendance and reliability
• Experience with hospitality or tech (e.g., Apple)
Performance Metrics
• Customer survey KPIs
• Handle-time KPIs
• Quality measures
• Empathy and customer experience scoring Customer Relations Liaison (Additional Details) Schedule
• Proven customer care experience, preferably luxury or high-touch
• Exceptional communication and conflict resolution abilities
• Strong organizational skills; ability to multitask in a fast-paced environment
• Proficient with CRM/contact center technologies

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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