Customer Experience Specialists

  • Job type

  • Location

    Raleigh/ Hybrid
  • Profession

  • Industry

    Technology & Internet Services
  • Pay

    $15.00 - $19.00/hr.

Customer Experience Specialists – Contract – Raleigh, NC/ Hybrid – $15.00 - $19.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Experience Specialists in Raleigh, NC/ Hybrid.

Role Description

● With guidance, will manage the complete purchase order process, including moving orders through the cycle, following up with schools about orders, and answering questions from our users
● Manage the complete tax exemptions process, including moving requests through the cycle, troubleshooting for school users, and answering sales tax questions for our users
● Ensure all individual orders are processed in a timely manner
● Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers
● Provide email and phone support to teachers and school administrators
● Learn to do the necessary background research to deliver high-quality customer experiences
● Be able to answer all ticket types with additional support as needed
● Stay up-to-date on site changes and policies
● Ad-hoc projects as needed

Skills & Requirements

● Must have Bachelors Degree and strong preference is to have business, communications, or management information system majors- since they are an EdTech company, a Bachelors is mandatory!

● Should have some customer service experience; over the phone; working with customers

● Strong MS Office Skills (Word, Excel intermediate / advanced skills. This candidate should be very detail-oriented and exceptionally organized with a strong ability to multi-task.

● Energetic self-starter who thrives in a fast-paced team environment

● Strong written and oral communication skills

● Comfortable with technology and passionate about bringing technology into the classroom

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.


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