The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking Client Technologies Technician for Orlando, FL

Role Description

• The Client Technologies Technician is responsible for providing Tier 2 technical support and application administration for business applications and end-user technologies.
• This role supports application setup, configuration, troubleshooting, account management, and technical issue resolution across the organization.
• The technician works closely with internal stakeholders and IT team members to ensure applications, user accounts, and technology systems operate efficiently and effectively.
• Provide Tier 2 support for business-critical applications and technology systems.
• Install, configure, and maintain enterprise applications.
• Troubleshoot and resolve technical issues related to software, hardware, drivers, wireless connectivity, and user access.
• Support and administer business applications, including:
• ServiceNow
• Learning Management Systems (LMS)
• VSA
• Microsoft 365 Applications
• SharePoint
• Active Directory
• Zoom
• Remote Access Tools
• Document technical issues, troubleshooting steps, and resolutions in accordance with IT support processes.
• Perform LMS account maintenance and user support.
• Provision, modify, and deprovision user accounts in Active Directory and other enterprise systems.
• Collaborate with internal departments to resolve application and technology-related issues.
• Investigate software performance issues and implement corrective actions when necessary.
• Participate in team meetings and maintain effective communication with management and stakeholders.
• Meet project deadlines and service-level expectations through strong organizational and time-management skills.
• Document technical issues, resolutions, and support activities.
• Perform basic and advanced troubleshooting for applications, hardware, Wi-Fi, drivers, and other end-user technologies.
• Install, configure, and support enterprise applications.
• Manage and support LMS user accounts.
• Provision and deprovision accounts using Active Directory and other business applications.

Skills and Requirement

• Experience providing Tier 1 or Tier 2 technical support in an enterprise environment.
• Experience troubleshooting Windows-based environments and end-user technologies.
• Knowledge of Microsoft 365 applications, Active Directory, and SharePoint.
• Experience installing, configuring, and supporting business applications.
• Strong problem-solving and analytical skills.
• Ability to document technical issues and resolutions clearly and accurately.
• Strong customer service and communication skills.
• Ability to work independently and collaboratively within a team environment.
• Exposure to or experience supporting ServiceNow.
• Basic experience supporting Learning Management Systems (LMS).
• Experience supporting Zoom and remote access tools.
• Familiarity with account lifecycle management and user provisioning processes.
• Experience working in educational or enterprise technology environments.
• Active Directory User Administration
• Microsoft 365 Applications
• SharePoint
• ServiceNow
• LMS Support (preferred)
• Zoom Administration and Support
• Remote Access Tools
• Application Installation and Configuration
• User Account Provisioning & Deprovisioning
• Hardware and Software Troubleshooting
• Wi-Fi and Connectivity Troubleshooting
• Technical Documentation
• Basic understanding of LMS platforms.
• Experience with ticketing systems and IT service management processes.
• Knowledge of standard enterprise support practices and procedures.
• Experience with SCCM/MECM, Windows Autopilot, advanced Intune administration, application packaging, compliance policies, and software deployment management is not required for this position. Basic Intune troubleshooting experience is sufficient.

Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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