The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Channel Operations Manager in for a remote opportunity

Role Description

This role is a critical matrix team partner for the Brand and Omni Channel Planning teams, seeking to create a versatile partner for the marketing campaign management and execution of marketing assets. Working across Digital and Print materials for all brands and therapeutic areas, this role will be a key function to the overall operational process. The Channel Operations Manager is responsible for budget managing on production work efforts across tactics, strategy plans for updates to materials, and ensures tactical deployments are executed in the proper cadence. This role acts as champion for assets; owning the asset through creation, MLR review, and execution in working in partnership with external agencies, overseeing projects and ensuring deadlines are met. This role works directly with internal and external matrix partners on all marketing assets to support the ongoing optimization of operational models.
• Track day-to-day multi-channel tactics from kick-off to delivery for label updates in accordance with BMS multi-channel standards.
• Assist Business Project Management and Regulatory Leads on strategy and rollout of label updates.
• Lead and be point-of-contact for Omnichannel Hub on label update communications and questions by proactively gathering information to ensure timely and accurate communications.
• Monitor budgets for all multi-channel tactics through annual and semi-annual budget exercises and daily tracking.
• Ensure pull-through of label updates to pieces that are existing including in-market or planned to be in-market after the regulatory dictated go-live date, those that have no other content updates required, and safety related updates only (ISI, sprinkles, PI, Indications).
• Champion projects through PReP by attending PReP Prioritization, scheduling PReP Reviews and all close-out activities once complete.
• Work with PM and regulatory lead to prepare strategy and communication decks, create bundling strategy and track key dates, manage master SharePoint Grid, and supply all relevant information to Multi-channel Hub.
• Champion alignment meetings and status updates with agencies, third party vendors, and all stakeholders.
• Manage projects through promotional review process in Veeva.
• Manage relationship with production agencies.
• Approve estimates and SOs.
• Review markups and storyboards for submission and approve for D08 submission.
• QC and approve materials.
• Review and approve timelines.
• Ensure creative assets are delivered to production agency in the correct format and in a timely manner.
• Update the Omnichannel Hub’s work management system of record, including all project timelines and status updates are logged.
• Identify and implement innovation opportunities within the Strategy & Operations functional area.

Skills & Requirements

• Bachelor’s degree
• Extensive project management background.
• Strong understanding of the key steps around creation/updating print and digital materials and how it is distributed through various print and digital manners of deployment.
• Strong knowledge of omnichannel environment and ability to work in a matrix team setting
• Background in a regulated corporate structure or industry.
• Ability to navigate complex and continually evolving organizational environments.
• Strong project/program management skills.
• Strong communication / presentation skills.
• Ability to manage financial budgets for a large portfolio of various printed items, including but not limited to estimates, invoices and being able to efficiently track all budgets.
• Ability to learn new technology/systems quickly.
• Minimum level of education: Bachelor’s degree.
• Pharmaceutical experience required.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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