The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking Call Center / Market Support Analyst for Sandy Springs, GA

Role Description

They manage and resolve dealer inquiries and incentive issues, ensuring accurate reimbursements and smooth communication between its dealers, and internal teams.

The Market Support Analyst is responsible for managing operational workflows tied to:
• Market Support System (MSS) inquiries
• audit activities
• Dealer Support Case (DSC) resolution
This role ensures dealer incentive reimbursements, compliance reviews, and dealer-facing inquiries are handled with accuracy, timeliness, and professionalism. The analyst acts as a liaison between internal teams, dealerships, and business partners.
Market Support System (MSS)
• Review and resolve MSS inquiries and appeals through thorough research and documentation
• Ensure accurate and timely dealer incentive reimbursements
• Analyze submission trends and identify recurring issues or gaps
• Provide clear, professional responses aligned with program guidelines
Dealer Support Cases (DSC)
• Resolve dealer cases with accurate, decisive guidance
• Act as a subject matter expert on fleet-related inquiries
• Monitor case trends to identify:
• Process gaps
• Training opportunities
• System enhancements
Operational Insights & Reporting
• Analyze data from MSS cases, audits, and DSC trends
• Provide insights to support business decisions and policy improvements
• Collaborate with internal stakeholders to align on expectations and timelines
• Participate in cross-functional process improvement initiatives
Additional Support
• Assist with ad hoc operational needs
• Ensure ongoing efficiency of MSS workflows

Skills and Requirement

• Experience in the automotive industry (fleet operations or sales support preferred)
• Knowledge of:
• Incentive programs
• Audit processes
• MSS program guidelines
• Strong analytical and problem-solving skills
• Ability to interpret complex documentation and program rules

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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