The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Business Process Optimization System Coordinator IN Miami, FL .

Skills & Requirements

• Must have 2+ years of experience managing administrative tasks related to internal systems in large enterprise environments
• Must have strong ability to maintain data accuracy and validate system information
• Must have experience handling support requests and tracking ticket resolution across teams and vendors
• Must be proficient in creating and maintaining documentation such as SOPs, user guides, and FAQs
• Must possess excellent organizational and time management skills to manage competing priorities
• Must have strong communication and collaboration skills across cross-functional teams

A minimum of two years college or trade school certification, Bachelor’s degree preferred.
1–2 years in an administrative, operations, or systems support role.

Strong proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Experience with ticketing or case management systems preferred.
Excellent organizational and time management skills with the ability to manage competing priorities.
Strong communication skills for both internal and external stakeholder interactions.
Detail-oriented with strong follow-through and accountability.
Team-oriented, collaborative, and adaptable in a fast-paced environment.
Job description

The Business Systems Coordinator supports the Business Process Optimization team by managing day-to-day administrative activities related to internal systems. This role focuses on maintaining data accuracy, managing support requests, and ensuring documentation is current and accessible. By streamlining administrative workflows and serving as a point of coordination for system-related tasks, theSystem Coordinator contributes to operational efficiency, timely issue resolution, and the overall success of business process improvements.
This role supports the Commercial Operations department by ensuring that system data and documentation are properly maintained, and that support processes run smoothly. The Coordinator helps drive efficiency and effectiveness across multiple systems and vendors by serving as an administrative and operational anchor.
Position reports directly to the Manager, Business Process Optimization. The role requires daily collaboration with internal teams (Commercial Operations), and external vendors for ticket resolution and system support. Success in this position depends on strong organizational skills, attention to detail, and the ability to manage multiple requests while meeting deadlines.

Job Responsibilities:

• Maintain system data integrity by loading, updating, and validating information in internal platforms to ensure accuracy and availability for business users.
• Submit, monitor, and follow up on support tickets (internal IT and external vendors) to ensure timely resolution of system-related issues and escalations.
• Create and update documentation including user guides, standard operating procedures, FAQs, and training materials to support system adoption and knowledge sharing.
• Serve as the first line of support for system-related questions, providing guidance to internal teams and escalating issues as needed.
• Track and report on open items (tickets, requests, enhancements) to ensure accountability and timely completion.
• Assist with testing and validation of system enhancements, upgrades, or fixes to confirm functionality before deployment.
• Coordinate with cross-functional stakeholders (IT, Operations, Compliance, and other departments) to align on system processes and resolve issues.
• Perform additional administrative tasks as assigned to support the Business Process Optimization team.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI