Automotive Dealership Root Cause Engineer

  • Job type

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    Technology & Internet Services
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Automotive Dealership Root Cause Engineer – Contract – Dearborn, MI – $40.00-$48.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Cognizant is seeking a Automotive Dealership Root Cause Engineer in Dearborn, MI.

Role Description

Contracting at Cognizant will see you working with the world’s leading companies to improve everyday life. Unlike many IT gigs, Cognizant’s unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.

Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you’ll never be short of finding your next gig with them. Plus you’ll enjoy many of the perks you’d expect from one of the most admired companies in the world.

The Root Cause Engineer is responsible to lead electrical issue identification and resolution for all electrical features on a program line to ensure successful vehicle support while working with various Engineering Support teams that include systems, wiring, design release and validation engineers, Program Management, and dealership teams as required to support vehicle programs. Responsibilities include:
· Rapid troubleshooting / triage of vehicle electrical systems including
o Software Issues
o Calibration Issues
o Wiring issues
o Electrical component issues
o Vehicle networking issues
o Vehicle System issues
· Drive identified issues to closure
· Provide preliminary triage of the ECU Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger. Collaborate with module Engineers to identify existing or new issue.
· Provide response to the short-listed dealers within 24hrs, acknowledging the issue.
· Identify the ECU Software for all ECUs on the target vehicles. Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules.
· Collaborate with Over The Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles.
· Investigate mis-build or incorrect configurations contributing to module programming issues.
· Work on-site at Ford facilities collaborating with dealership, Engineering, and OTA teams.

Skills & Requirements

· Bachelors in electrical engineering, Computer Engineering or Computer Science
· Knowledge of CAN based communication and tools
· Knowledge of OTA (Over the Air Updates).
· Experience with multimeters and oscilloscopes
· Outstanding communication and organization skills
· Self-starter with ability to work independently
· Knowledge of CAN-FD
· Knowledge of Ethernet protocol

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

As Cognizant’s chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.


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