The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Automation Change Management Analyst in Vienna, VA

Role Description

We are seeking a highly skilled Automation Engineer to lead the integration of Ansible and other automation platforms with ServiceNow ITSM. The ideal candidate will design and implement automated workflows that streamline change ticket creation, updates, and resolution across enterprise systems.

• Develop and maintain end-to-end automation workflows between ServiceNow and Ansible Automation Platform.
• Automate change ticket lifecycle: creation, approval, execution, and closure.
• Integrate ServiceNow with CI/CD pipelines, infrastructure provisioning tools (Terraform, Chef), and secrets management platforms (CyberArk, HashiCorp Vault).
• Use Ansible Certified Content Collection for ServiceNow to trigger jobs from incidents, requests, or catalog items. [Ansible Co...M - GitHub]
• Enrich ServiceNow tickets with external data (e.g., CVE details, system metrics) for faster resolution. [Create and...mation ...]
• Collaborate with DevOps, PKI, and security teams to ensure compliance and governance.
• Maintain documentation, SOPs, and training materials for automation workflows.

Skills & Requirements

• 5+ years of experience in ServiceNow development and integration.
• 3+ years of hands-on experience with Ansible Automation Platform, including playbook development and job orchestration.
• Proficiency in REST/SOAP APIs, JavaScript, PowerShell, and Python.
• Experience with ServiceNow ITSM modules: Change, Incident, Request, and Asset Management.
• Familiarity with cert-manager in Kubernetes, Venafi, and TLS certificate automation is a plus. [RE: Is thi...our group?]
• ServiceNow Certified System Administrator (CSA) or Application Developer (CAD).
• Experience with event-driven automation and observability tools (Splunk, ELK).
• Knowledge of compliance frameworks (PCI DSS, NIST, FFIEC).
• Strong communication and documentation skills.
• Ansible and other automation tools
• Experience implementing automation tools (ansible) into servicenow
• Experience automating change tickets

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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