The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Associate Customer Support Analyst in Raleigh, NC/Hybrid

Role Description

An Associate Customer Support Analyst at plays a key role in helping users—tutors, students, and parents—navigate the platform smoothly and confidently. Think of them as the front-line troubleshooters and empathy-driven problem solvers. Here's what the role typically involves:

• Provide technical and product support via phone and email to customers ; expecting roughly about 3-5 inbound calls per day (15 calls if busy day); roughly 4 hours of phone time per day and 4 hours of other responsibilities- students sign up for whatever subject they want and if they have questions or if they are unhappy with the services; they are signed onto the phone queue ; technical support, refunds, how to use the product (there is no customer success, no renewals or anything sales related)
• Resolve user issues with patience, empathy, and a focus on first-contact resolution.
• Manage customer data using tools like Salesforce during and after interactions.
• Identify trends in customer feedback to improve processes and user experience.
• Collaborate with teammates to ensure consistent service and efficient time management.

Skills & Requirements

• Bachelors degree required; preferably in communication or a degree that involves alot of people interaction
• Any customer support related experience either within school or outside of school (excluding retail type jobs); prefer more business related customer support skills.
• Strong written communication and attention to detail.
• Empathy, patience, and interpersonal finesse.
• Ability to think critically and creatively to solve problems.
• Motivation to meet metrics-driven goals.
• Willingness to learn basic technical troubleshooting.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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