Your new company

Join a dynamic and fast-paced organization that values innovation, collaboration, and exceptional service. Our client is a leader in their industry, committed to providing top-tier technical support to internal teams across multiple office locations. This is an on-site role offering hands-on experience in a professional and engaging environment.

Your new role

As a Desktop Support Specialist, you’ll be the go-to expert for resolving hardware, software, and network-related issues. Reporting directly to the IT Support Manager, you’ll support PCs, phones, AV equipment, IT peripherals, and office infrastructure. You’ll also play a key role in events, conferences, and special projects, ensuring seamless technical operations both on-site and off-site.

Key Responsibilities
• Provide technical support for PCs, phones, IT peripherals, and office infrastructure
• Document work thoroughly using the IT incident ticketing system
• Respond to escalated incidents from IT Technicians or the Service Desk
• Support events, conferences, and meetings with AV and IT setup
• Assist with office administration and IT-related projects
• Collaborate with internal IT teams on initiatives
• Respond to outages involving power, HVAC, and network systems
• Participate in special projects and perform additional duties as assigned

What you'll need to succeed

• 3+ years in a corporate IT support role

• Proficiency in Microsoft Windows 10 and Office Suite (Outlook, Word)

• Experience with Cisco VoIP systems and voicemail

• Familiarity with Zoom, Microsoft Teams, and mobile OS (Apple & Android)

• Ability to configure and support printers and multifunction devices

• Experience with ServiceNow or similar incident management tool

• Strong network troubleshooting skills

• General knowledge of server/network room operations

• AV equipment support experience

• Excellent customer service and problem-solving skills

• Strong written and verbal communication

• Willingness to travel and work independently across locations
• Ability to lift and move equipment up to 50 lbs.
• On-site availability required
• Bachelor’s degree in a relevant field
• IT certifications such as ITIL Foundations, CompTIA A+, or equivalent experience

What you'll get in return

• Opportunity to work in a collaborative and tech-forward environment
• Exposure to diverse IT systems and infrastructure
• Professional development through hands-on experience and special projects
• Competitive compensation and benefits package
• A role that offers variety, autonomy, and impact

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.